Manage marketing, sales, operations, P&L and tax filings for multi-unit luxury family residences. Increased Revenue 109%, achieving profitability and meeting or exceeding all investor ROI commitments

Led numerous process improvements, deployment projects and operations initiatives. Highlights include: PMO lead for portfolio of Africa operations initiatives. Mentored project managers, developed program management governance models and templates and led teams to deliver over 85% of annual goals within 6 months. Select achievements include $500,000 savings in parts costs, and improved inventory accuracy from 50% to 99% in all locations. Conceived and implemented the redevelopment of cross-functional inventory management process for critical parts; implemented inventory management professional training and certification and re-built cross-functional team relationships; resulted in 60% reduction in emergency shipping and stock events with $20K savings per event avoided and steady state planning headcount with a 50% increase in distribution centers served. Took initiative to redesign and resource labels for a security-mandated hardware replacement project, turning it into a performance improvement and cost-saving initiative with a 1.5-year ROI.

Built program and operations management systems from the ground up and managed deployments for a start-up pioneering a robotic smoothie kiosk. Accomplishments include: Launched multiple kiosks and major kiosk upgrades, with end to end ownership of planning, move, installation, QA, and operations hand-off. Achieved 100% on-time record and consistently reduced timelines with each deployment.Developed and implemented asset management, inventory control and defect tracking systems, resulting in increased sales and customer satisfaction through improved production support response times, as well as increased cycles for innovation and unlocking root cause resolution of issues.Led implementation of Agile methodologies and Jira for project management, requirements tracking, defect management, and incident reporting and tracking.

Customer facing position, responsible for both Program and People Management for multiple teams in three geographies on one of IBM's largest manufacturing ITO accounts. Provided Application Support Services for Supply Chain, SAP, and Product Lifecycle Management applications.Responsibilities included service delivery, client relationship, vendor relationships, business development, P&L, performance management, staffing, and management of off-shore resources.

Customer facing role leading application support for Hitachi's SAP implementation.Managed Service Desk providing 24x7 first, second, and third level production support services.Managed Functional and ABAP programming teams executing break-fix, maintenance, and enhancement work. Led global, multi-geography team with resources located in San Jose, Minsk, and India.Achieved high customer satisfaction with excellent results, including a successful transition of service desk team from Thailand to India in one month’s time.

Assumed leadership for failed web project; reduced previous quoted cost by 50% and delivered winning proposal for development of knowledge aggregation website. Developed, negotiated, and managed statement of work, budget, scope, and schedule. Improved customer satisfaction from 0 to 95%. Delivered multiple applications from concept phase through life cycle management in shared private cloud environment with globally located teams.Ensured application architecture and design were compliant with all standards, supported platforms, and deployment requirements of IBM Global Web Architecture.

Designed and managed worldwide test center providing integration and performance test services for a $180M suite of business partner enablement applications as well as IBM’s largest e-Business application, designed to process, fulfill, and track product orders from IBM business partners and value-added resellers worldwide.Concurrently managed multiple teams to provide function, system, and end-to-end integration testing, as well as production support for integration with IBM’s first SAP back end.Improved processes, inter-team communications, and cross functional collaboration, resulting in increased efficiency, improved team morale, and reduction of employee turnover by 50% while maintaining excellent customer satisfaction.Acted as primary customer engagement manager and single point of contact for application business owners and stakeholders and drove communication and collaboration between development and deployment groups for all applications.Conceived and executed unified qualification framework for test center providing end-to-end system integration testing for a set independently developed applications, enabling rapid, concurrent deployment of application suite.Drove design, procurement, and implementation of remote test lab infrastructure.Developed, negotiated, and managed statements of work, budgets, and schedules and managed project scope, schedule, budget, staffing, and resource training.

Project Manager for North American Integration Test Center. Responsible for cost, scope, schedule and client relationship.

Rapidly picked up test methodologies and details and integration points of extensive IBM application suite, providing exceptional testing performance. Team lead within 6 months. Promoted to project management within 13 months of hire. Took initiative to train and mentor over 8 new employees during first 13 months on the job.