Ashley Tobin Email & Phone Number

• Work closely with Practice Leader and other team managers to determine what is required to manage the team and oversee client projects while leading the team to meet or exceed all Professional Service performance.
• Manages performance of a team of 7 full time consultants, engineers and project managers to ensure appropriate development, and growth
• Identifies areas for improvement and develops and executes solutions to improve in areas including operations, documentation, utilizations and customer satisfaction; and works with Financial Force to manage users.
• Assists with review of bookings, resource usage and constraints in order to anticipate demand and assign Consultants to projects and billable work that refine utilization
• Works with the Sales Team to assist with scoping calls, creating estimates and SOW’s
• Assists with hiring, training and mentoring of resources to ensure resource pool is project ready and assimilated into the team and their job responsibilities

• Serve as a single point of contact for customers by managing the complete software implementation lifecycle, including installation, business process analysis, configuration, training, and overall client management
• Generate and manage project plans and milestones communication (internal and external stakeholders) as well as risk mitigation for implementations
• Design an efficient software use process to maximize the ROI for the EMS product
• Core and transactional data migration including mapping, import, and error/warning analysis
• Training small to large groups (typically <20>)
• Building documentation for agendas, project progress, action items, process flow, and guides

○ Procure and/or manage relationships with current and potential facility and bar partners○ Manage and support league coordinators for the Boston Market○ Establish and manage a budget for Boston sports leagues in collaboration with finance team○ Deliver customer service through multiple mediums of communication ○ Meet operational expectations for an.

Boston, MA

• Provide leadership, management and oversight of the Northeastern Intern Housing Program
• Maintain relationships with current clients and create a marketing strategy to recruit group and individual business
• Facilitate recruitment and training of staff members
• Directly supervise 2 full-time professional staff members, 1 full-time co-op student, and 1 graduate assistant, with oversight of a student staff team of 25
• Negotiate contract terms, insurance provisions, and manage all billing processes for intern housing clients
• Manage conferences and events; including being on site as the central point of contract for large-scale events.

Quincy, MA

• Work collaboratively with institutions in assigned region to develop unique and innovative collaborations with new and current partner universities.
• Work with ISA’s support divisions to promote initiatives, facilitate both student and institutional partner support, and maintain relationship integrity with International Education community
• Generate leads, advance partnerships and find opportunities for growth in enrollment in region
• Maintain statistical analysis of enrollments and communicate this information to partner stakeholders
• Travel intensively to university partners in designated region
• Work with the marketing team to develop a strategic marketing plan on a bi-annual basis for region

Burlington, VT

• Execute and coordinate logistics for events at the Davis Center o Event types include: student events, department events, external events, weddings, proms, large-scale conferences of up to 1600 attendees, fundraisers.
• Work with clients and campus constituents to ensure excellent customer service and delivery of events
• Supervise student production staff of 18 and 1 full time professional event assistant
• Assist with roll out and configuration of Event Management Software (EMS) at The University of Vermont
• Co-Chair of the Diversity Education Committee for Davis Center Operations department

Worcester, MA

• Co-Advisor of Hazing Education Committee, Panhellenic Council and Interfraternal Council
• Assisted in planning and implementation of Greek Life Retreat

Boston, MA

• Responsible for program management and advising student leaders of over 150 clubs and organizations
• Responsible for negotiating terms of contracts with vendors, performers, agents, etc.
• Managed budgets for events and programs in excess of $50,000
• Ensured that all student events are in compliance with University policies and procedures

• Educated students about cultural differences, norms and cross-cultural competence
• Developed and implemented adaptable educational programs for a study body of 600

Master Of Science - Ms, College Student Development And Counseling

Study Abroad, Student Affairs At Sea

Participated in the "student affairs at sea" program geared towards students in a higher education masters program.

Bachelor’S Degree, Sociology

Activities and Societies: Alpha Delta Pi Sorority, Panhellenic Council, Rho Lambda Honor Society, National Society of Collegiate Scholars