Ashley Dibenedetto Email and Phone Number
alpharetta, georgia, united states
Ashley Dibenedetto's Location
Atlanta Metropolitan Area, United States
Ashley Dibenedetto's Contact Details
Ashley Dibenedetto work email
- Valid
- Valid
- Valid
Ashley Dibenedetto personal email
n/a
About Ashley Dibenedetto
Ashley Dibenedetto is a Manager - Strategic Batch Consulting - LexisNexis Risk Solutions at LexisNexis Risk Solutions. She possess expertise in customer service, management, training, leadership, account management and 29 more skills.
Ashley Dibenedetto's Current Company Details
Lexisnexis Risk Solutions
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Manager - Strategic Batch Consulting - LexisNexis Risk Solutions
alpharetta, georgia, united states
- Employees:
- 3531
Ashley Dibenedetto Work Experience Details
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Manager, Strategic Batch ConsultingLexisnexis Risk Solutions Apr 2024 - PresentAlpharetta, Georgia, United States
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Strategic Batch ConsultantLexisnexis Risk Solutions Dec 2022 - Present• Partners with sales and clients across various industries to understand their needs and determine the best solution• Thoughtfully designs and documents each batch process and delivers insightful analysis on customer data • Designs high performing, custom strategic solutions, that exceed the customer’s expectations• Heavy focus on an excellent customer experience to help increase customer retention• Establishes and fosters strategic partnerships with Clients, Sales, Market Planning, Product, Engineering, etc • Creates ongoing reporting and provides analysis for assigned strategic clients• Proactively identifies and executes process improvements, documentation updates, and other efforts to increase efficiency• Scoring SME co-lead and “go-to” for various solutions, trains and assists other team members as needed • Team POC for all Salesforce and Clarizen questions, projects, issues, and improvements including UAT testing
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Senior Batch ConsultantLexisnexis Risk Solutions Mar 2019 - Dec 2022Alpharetta, Ga• Interacts with clients (internal and external) to understand specific data and process requirements for various batch setups • Documents data and processing requirements (internal implementation requirements and external client documentation)• Performs quality control on incoming and outgoing test files, identifying and communicating anomalies found before processing input files and before returning outgoing files• Proactively identifies client opportunities across the business, adjacent markets, and other lines of business, new geographies, and new use cases.
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Batch Production Support AnalystLexisnexis Risk Solutions Apr 2016 - Mar 2019Alpharetta, Georgia• Provided support for production batch processes including file analysis, transmission, failures, data research, billing, production bugs, customer notifications, special projects, etc• Managed assigned tickets in JIRA and communicated updates in a timely manner• Developed relationships internally/externally while always aiming to provide a high level of customer satisfaction• Conducted queries in MySQL to specific customer tables• Using Linux to access custom client sites and servers, transfer files, etc• Reviewed and resolved batch errors, escalating to the appropriate teams as needed.• Identified and executed process improvements to streamline production support processes• Helped create/manage internal knowledgebase and support documentation• Partnered with sales, engineering, consulting, L1 support teams • Proactively lead training with the L1 support team to improve efficiency
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N/ALexisnexis Risk Solutions Aug 2015 - Apr 2016Alpharetta, Georgia, United States
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Customer Operations ManagerLexisnexis Risk Solutions Mar 2013 - Aug 2015Alpharetta, Ga• Managed 15+ technical support analysts across 3 customer support teams• Teams provided technical, data, and billing support for Batch, XML, Accurint, and Credit Portal products• Led by example with a hands-on approach• Built individual relationships through regular discussion, feedback, and support• Conducted team meetings to ensure communication of updates to policy/procedure, best practices, etc• Analyzed and reported regularly on service levels, metrics, and impacts• Worked closely with other departments and established relationships internally and externally• Facilitated meetings with sales to discuss product usage, support issues, process improvements, and other needs• Monitored service levels and guided team to help ensure KPIs were met• Reviewed SLAs and RFPs to help determine whether it was possible to meet the requirements • Screened, interviewed, and hired candidates for the Technical Support Analyst position• Assisted with new hire training as needed
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Technical Support Specialist (Consultant)Lexisnexis Risk Solutions Dec 2012 - Mar 2013Alpharetta, Ga• Escalation POC for advanced technical issues and escalated customer service issues from Technical Support Analysts• Proactively identified areas for improvement and collaborated internally with managers and product owners• Developed training agendas and assisted with scheduling new hire and refresher trainings• Served as a mentor and constructively coached and help develop the Technical Support Analysts• Focused on immediate, accurate, and satisfactory resolution of any customer concerns• SME for Batch, IDM, and XML support team and managed the team’s knowledgebase and documentation• Thoroughly documented contacts in CRM systems (Siebel Enterprise and RightNow)
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Technical Support AnalystLexisnexis Risk Solutions Jun 2011 - Dec 2012Alpharetta, Ga• Provided high quality customer support to internal and external customers via phone, email, and chat• Researched and resolved inquiries and escalations received from internal and external customers • Utilized multiple CRMs such as Siebel Enterprise and RightNow to document all contacts• Provided technical assistance as well as data and product expertise for multiple online products, batch, and XML• Provided support for login assistance, browser troubleshooting, traceroutes, search assistance, etc• Kept up with all compliance requirements, policies and procedure changes • Tracked all requests and updates for the team’s internal knowledgebase• HDI Analyst of the Year 2012 – Atlanta (runner up for South East Region)
Ashley Dibenedetto Skills
Customer Service
Management
Training
Leadership
Account Management
Customer Satisfaction
Microsoft Office
Crm
Team Leadership
Program Management
Microsoft Excel
Technical Support
Powerpoint
Teamwork
Microsoft Word
Sharepoint
Time Management
Process Improvement
Budgets
Human Resources
Troubleshooting
Business Process Improvement
Client Relations
Interviewing Skills
Customer Relationship Management
Microsoft Powerpoint
Call Centers
Batch Processing
Batch Files
Siebel
Error Analysis
Mysql
Putty
Data Analysis
Ashley Dibenedetto Education Details
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Psychology
Frequently Asked Questions about Ashley Dibenedetto
What company does Ashley Dibenedetto work for?
Ashley Dibenedetto works for Lexisnexis Risk Solutions
What is Ashley Dibenedetto's role at the current company?
Ashley Dibenedetto's current role is Manager - Strategic Batch Consulting - LexisNexis Risk Solutions.
What is Ashley Dibenedetto's email address?
Ashley Dibenedetto's email address is al****@****uga.edu
What schools did Ashley Dibenedetto attend?
Ashley Dibenedetto attended The University Of Georgia.
What are some of Ashley Dibenedetto's interests?
Ashley Dibenedetto has interest in Education.
What skills is Ashley Dibenedetto known for?
Ashley Dibenedetto has skills like Customer Service, Management, Training, Leadership, Account Management, Customer Satisfaction, Microsoft Office, Crm, Team Leadership, Program Management, Microsoft Excel, Technical Support.
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