Ashley Lunak, Lme Email & Phone Number

Park City, Utah, United States

• Championed a dynamic approach to skin analysis, leading to highly customized treatment plans that address individual concerns; fostered trust, with first-time clients transitioning to long-term spa members.• Timely and effective resolution of customer issues and inquiries on specialized treatment and skincare regimen for discerning clientele, providing expert recommendations.• Cementing the spa's stature as a bastion of unparalleled service excellence which has led to an improvement in overall client satisfaction scores.• Spearhead client learning by emphasizing the importance of leveraging safe products and addressing client’s concerns.

Park City, Utah, United States

• Specialize in award winning facials, body treatments and luxe pedicures at Forbes Five-star destination spa, merging modern and holistic skincare rejuvenation• Curating a luxury experience while cultivating client trust and retention.• Achieve a goal of 20% sales penetration weekly, integrating tailored treatments by translating skin analyses• Pioneered collaboration with spa’s massage and wellness teams to craft holistic packages. This integrated offering resulted in a surge in package sales, solidifying Serenity Spa's reputation as a comprehensive wellness and comfort destination.

• Forged deep client rapport, recognizing individual needs and aligning offerings seamlessly, converting initial interactions into lasting partnerships• Consistently hit and often exceeded daily metrics and broader company goals, demonstrating unwavering commitment to business excellence & growth.• Maintains up-to-date knowledge of store sales, policies, and compliance standards.

• Responsible for 10 employees, Accountable for daily check ins and inspire best business practices from the team.• Contributed to positive leverage of +15.7% on traffic out of 15 locations in the district, with our conversion being at 42.5% and the company is sitting at 37.5%• Implement policies focused on increasing team productivity and strengthening operational efficiency.• Lead Master Classes on the importance and benefits of Bare Minerals Skincare and Makeup applications

Education record

High School Diploma

Education record