Ashley Lunak, Lme Email & Phone Number

Park City, Utah, United States

• Championed a dynamic approach to skin analysis, leading to highly customized treatment plans that address individual concerns; fostered trust, with first-time clients transitioning to long-term spa members.
• Timely and effective resolution of customer issues and inquiries on specialized treatment and skincare regimen for discerning clientele, providing expert recommendations.
• Cementing the spa's stature as a bastion of unparalleled service excellence which has led to an improvement in overall client satisfaction scores.
• Spearhead client learning by emphasizing the importance of leveraging safe products and addressing client’s concerns.

Park City, Utah, United States

• Specialize in award winning facials, body treatments and luxe pedicures at Forbes Five-star destination spa, merging modern and holistic skincare rejuvenation
• Curating a luxury experience while cultivating client trust and retention.
• Achieve a goal of 20% sales penetration weekly, integrating tailored treatments by translating skin analyses
• Pioneered collaboration with spa’s massage and wellness teams to craft holistic packages. This integrated offering resulted in a surge in package sales, solidifying Serenity Spa's reputation as a comprehensive wellness.

• Forged deep client rapport, recognizing individual needs and aligning offerings seamlessly, converting initial interactions into lasting partnerships
• Consistently hit and often exceeded daily metrics and broader company goals, demonstrating unwavering commitment to business excellence & growth.
• Maintains up-to-date knowledge of store sales, policies, and compliance standards.

• Responsible for 10 employees, Accountable for daily check ins and inspire best business practices from the team.
• Contributed to positive leverage of +15.7% on traffic out of 15 locations in the district, with our conversion being at 42.5% and the company is sitting at 37.5%
• Implement policies focused on increasing team productivity and strengthening operational efficiency.
• Lead Master Classes on the importance and benefits of Bare Minerals Skincare and Makeup applications

Education record

High School Diploma

Education record