Ashley Lynch Email & Phone Number

Atlanta, Ga, Us

System Configuration Specialist |Revenue Solutions. Remote Work| Dec 2023 - Present• Configure the client’s environment(s) using SaaS. Perform system testing to ensure correspondences and forms meet all client’s requirements. • Create/configure new or modify existing configurations as needed to support client requirements. • Create stories for configuration and upload them to the Kanban board. Q/A Testing. • Compare templates to new configurations to make sure it complies with the client’s requirements. • Perform general debugging and define and document configuration best practices.Key ProjectsNextGen Project • Configure documents/forms, update entities in the record editor and create correspondences within RevX Product and Revenue environment.• Managed and assigned user roles within RevX for Admin tasks.• Q/A test configurations in RevX Product and Revenue environment.Saint Louis Project • Wrote non-functional and functional stories for Saint Louis clients' use cases for the business analysts• Wrote non-functional and functional stories for Saint Louis clients' use cases in JIRA for developers• Assisted with story writing for the conversion team• Q/A tested for the newly developed data profile application• Suggested features to add to the data profiler for usability• Reported bugs and defects of the data profiler• Utilized SQL Server Management Studio to query converted data from Saint Louis Clients• Created reports in the PowerBI tool to compare hydrated data.• Restored backup databases to hydrate the client's data in SQL Server Management StudioChesapeake Project • Wrote non-functional and functional stories for Chesapeake clients' use cases for business analysts. Generated and restored backup databases using SQL Server

Chicago, Illinois, United States

After-Hours Dispatcher | Entara. Remote Work| Aug 2023 - Present• First point of contact for clients’ services alarms, IT issues, and request.• Executing key escalation processes and meeting SLAs to ensure we address the highest priority of issues affecting the clients. • Operating Service Now and Dialpad app for inbound/outbound emails, request, and calls • Gathering and researching information to ensure procedures for each ticket are categorized and escalate to the appropriate team.

United States

Technical Associate |TEKsystems. Remote Work| Jan 2022 - Present• Mobile Services. Assist Wells Fargo internal and third-party employees with app installation updates restorative methods, and educating users on how to utilize applications, data migration, and backups. Successfully resolved 50-60 users weekly. • System Administrator. Remote to Wells Fargo internal and third-party employees’ computers to uninstall, install, and configure programs and applications. Manage and troubleshoot computing devices, update certificates, and mapping drives, and update hardware and software assets. Successfully resolved 30-40 incidents weekly. • Password Support and MFA configuration for Wells Fargo network. Direct users to automated password services to update and unlock Lan id and active directory. Set up security questions for authentication purposes. Generate temporary passwords for access to Wells Fargo Network. Assist with installing Okta for mobile and desktop versions. Assist with installing Microsoft Authenticator for mobile and desktop versions. Successfully resolved 50-70 incidents weekly.

Atlanta, Georgia, United States

Technical Associate | Conduent. Remote Work| June 2021- Jan 2022• Apple product services. Supported Apple users nationwide technical support to Apple consumers. Configured Apple products and set up hardware components over the phone. Remoted to user apple devices to manage, update, install, restore, backup, and configured security settings. Assist with syncing Apple devices for enhanced usability.

Virginia Beach, Virginia, United States

• Oversaw 12 Navy Exchange Stores relational databases. Monitored and managed processes until completion, identify errors, gather facts about the running processes in activity monitor, follow steps for recovery, and meet the SLA. Create Incidents and daily reports of processes’ health and status. Successfully ran Navy Exchange 24-hour operations overnight for military services. • Maintain ACs in the Data Center. Monitor ACs in all areas of the data center three times in an 8-hour shift. Alert management for any hazards and follow safety protocols to protect the data center. Ensured ACs meet operation requirements for overnight production. • Evaluated processes in development sites before warehouse instances were launched in a production environment. • Analyzed common issues and take steps to reduce or eliminate them, while collaborating with other IT departments. • Prepare TSM backup tapes for Iron Mountain delivery/pickup. • Responsible for running flash copy for HQIBM15 (SIM), HQIBM (Lawson), and HQIBM (RMS). If any errors occur with the flashes the department communicates with Unix or the DBA group. • Utilize conditions to check the current time, and file existence, run modules, and place jobs on hold.

Virginia Beach

Customer Service Associate | Optima Health. Virginia Beach, VA | Dec 2018 – Dec 2019•Provide HIPPA and public information to providers and patients. Determine the status of claims. Communicate with patients and providers about claim denials and how to resolve them. Prepare provider availability to patients, and eligibility of patients to providers. Successfully informed detailed overview of claims and provided resources to 40-50 Optima health members and providers. •Participant of Optima spirit committee. Coordinated teambuilding exercises and projects to establish better practices in the office. Over exceeded requirements for daily production within a month.

Norfolk, Virginia Area

Account Representative | PRA Group. Virginia Beach, VA | Sep 2017- Nov 2018•Make outbound calls to settle respective debts. Provided debtors with customizable payment plans or one-time settlements to close accounts. Educated debtors on debt limitations and credit bureau information. Successfully met or over exceeding weekly and monthly quotas.

Bachelor Of Arts - Ba, Cyber/Information Technology, Graduated

Associates Of Arts, Cyber Security, Computer And Information Systems Security/Information Assurance, Graduated