❖ Handled customer complaints, requests and questions promptly and satisfactorily. ❖ Managed employee performance through disciplining, coaching and counseling.❖ Promoted collaborative team environment through recognition and leading by example.❖ Created and maintained employee schedules❖ Calculated timecards and submitted payroll.

❖ Maintained confidentiality of litigation, negotiations for settlement and depositions.❖ Coordinated the timely and accurate filing of court pleadings with the court clerk.❖ Oversaw efficient office activities, including client meetings, the delivery of subpoenas.❖ Scheduled client meetings and prepared meeting documents and minutes.

❖ Maintained high customer satisfaction levels by going extra mile to personalize service❖ Performed facility checks to verify cleanliness and patron safety.❖ Oversaw day-to-day operations and assisted in reducing potential downtime.❖ Prepared and submitted store sales reports in a timely manner.