My name is Ashley Harris and I'm an experienced Customer Experience leader who thrives on building and supporting great teams while crafting top-notch customer experiences.During my time leading CX at Andie, I focused on creating a positive and collaborative environment on my team. We achieved impressive results, like boosting responses within SLA by 43% and cutting down wait times by a whopping 76%, all without expanding the internal team. To tackle the seasonal ups and downs of our product, I onboarded AI and BPO partners that helped us handle a 40% surge in customer inquiries during peak times.I'm big on keeping communication flowing smoothly across all teams to ensure a seamless and exceptional customer experience. Beyond the professional stuff, you'll find me organizing my day in my Passion planner, catching up on Bluey (with or without Ryan Carter), and vibing to Beyoncé's Renaissance album on repeat.If you'd like to chat about my experience, discuss collaborating on initiatives or just want to chat, feel free to reach out. I'm always eager to learn, support, and connect when I can!