Ashley Malady, Mam, Bsha Email & Phone Number

• Successfully handled over a 100 occupational injury claims and ensured compliance with Labor Code Laws
• Utilized substantial evidence to determine the validity and compensability of claims by gathering pertinent information
• Proactive with injured workers, clients, defense attorneys and medical providers according to client service expectations
• Interpret, and comply with workers’ compensation laws, rules, and procedures in daily functions of claim handling
• Gather and evaluate data to perform basic statistical computations and estimates on the financial impact on the client.
• Maintained accurate record management and successfully passed quarterly audits on file accuracy

Fontana

• Assisted in employee life cycle events by processing all hiring and exit activities for healthcare professionals
• Accountable for administering new employee orientation, training, and on-boarding new employees
• Administered policies and protocols for 200 employees; established commuter service program and benefit package brochure
• Managed Provider calendar for five locations and 40 providers, processed all Providers absence requests and reimbursements
• Corresponded HR functions including benefit open enrollments and FMLA/Workers Comp paperwork and accommodations
• Audited benefit bill, payroll deductions and employee files monthly to maintain accuracy, licenses, certificates and contracts

-Proactive with clients by meeting daily customer service calls established by management to asses client and family satisfaction- Addressed any concerns, complaints, and safety issues by demonstrating excellent comprehensive skills to ensure client retention-Coached caregivers on any concerns and made recommendations for Home Health to better clients.

-Gained knowledge of the department and the hospitals policies that are implemented to ensure the hospital stays in check-Successfully created a control analysis project for seventeen departments ensuring budgets and turnover rates are aligned-Originated an Employee Benefit Brochure that’s now included in all employee handbooks and Director leadership.

-Disseminated information to the student body about HCE membership and benefits of joining-Collaborated with members to set up networking events for student body and professional in different administrative fields-Provided feedback of events to better serve the students in the organization by staying in connect with the HCE Board

-Maintained licenses and certificates to ensure proper policies are implemented in physician database and employee binders-Organize and systematized delineation of privileges, modification of procedures and reengineered committee packets-Validated physician’s pay periods and became familiarized with medical staff bylaws and credentialing process of NCQA

-Provide assistance in assessing individuals needs by influencing positive attitudes as a mediator to execute policies-Familiarized and oversaw the issuance of 18,397 students, faculty, staff and foundation permits and publicized enforcement -Developed refunds, guest passes and negotiated payment plans by directing and setting goals to avoid registration.

-Coordinated Project FROGS that gifted children with literacy by implementing marketing strategies to the community-Generated donation letter, built and maintained a website, designed flyers and conceptualized original fundraisers-Support members of coalition in 12 counties in CA and enrolled members in Covered CA and assembled presentations

-Persuaded the completion of surveys by promoting a positive attitude and motivating individuals and speaking clearly -Learned different approaches to hectic situations thrown at me by quickly responding to aggressive individuals

Master’S Degree, Management

Bachelor Of Science (B.S.), Health/Health Care Administration/Management

Activities and Societies: Alpha Phi, Rho Lambda

High School Diploma