The ServiceNow NextGen Professionals Reskill Program is a 10-week program that provides ServiceNow Instructor-led training, self-paced Now Learning content, practical exercises, and hands-on project work.ServiceNow coursework includes:- IT Service Management Fundamentals- ServiceNow Fundamentals- Service Portal Fundamentals- Scripting in ServiceNow Fundamentals- IT Service Management ImplementationDiagnose & resolve issues by troubleshooting, executing bug fixes, and analyzing the root cause to ensure optimal operation of our environment.• Assisted with spearheading meetings, sprint reviews, cross-functional teams to discuss requirements, project goals, timelines, and continuous improvements• Conceptualize and configured custom applications within multiple instances using form configuration, scripting, Service Catalog configuration, Web Services, Homepage, Dashboard, and Service Portal• Contributed to a team project using an Agile framework to create the project plan, define roles, and determine tracking metrics to ensure a cross-functional understanding amongst project members.• Assisted in a team project to develop a custom-scoped application and designed a service portal enabling end users to request supercharger LT batteries via the Service Catalog, saving up to 5 hours of travel and wait time.Skills: ITSM Implementation | JavaScript | Application Engine Studio | Flow Designer | Workflow Studio | CMDB Management | Virtual Agent | Service Catalog | Service Portal | API Integrations | Technical Troubleshooting