Supporting businesses in using digital and data-driven innovation and combining technology transition and business culture transition to improve service and increase productivity. Using my experience in senior leadership, transition management, digital marketing strategy, service delivery and operations management to help organisations develop service offerings and improve their customers' experience through data-driven solutions and cost-effective service delivery systems.www.theroutenorth.co.uk

Responsible for leading delivery teams to help our clients execute Account Based Marketing (ABM) through data driven insights.Professional Services - Leading a team of Researchers and Analysts in creating value for our customers with data driven insight to fuel their Account Based Marketing activityDevelopment - Start-up to scale-up development of insight tools and services

A member of the Executive team, responsible for Alterian Software Professional Services. Headed Professional Service team delivering data driven consultancy services implementing and adapting Alterian's software to be effective solutions. Introduced an agile implementation methodology that increased business value by delivering working, tested, and deployable solution for fast customer value. This reduced costs and potential risks and increased contribution margin. - Responsibility for a team of Consultants, Project Managers and Training professionals delivering Alterian Professional Services- Ensured PS GDPR compliance and PIA service offering by adopting new processes- Introduced ‘packaged service’ approach making it easy for customers to engage with Services and focused Services engagements to helping customers get value from Alterian software- Introduced resource management and planning tool (Keyed-In), fully integrated to finance and salesforce systems - Achieved revenue, utilisation and contribution margin targets

A member of the SDL Campaigns Executive team running the Campaigns division after SDL announced that they were divesting it to focus on core business streams. Responsible for Operations for the Campaigns division including Professional Services, Product Support & Client Services.Migrated Managed Service delivery process into a DevOPS approach. Updated tools, processes, and approaches in delivery of SaaS solutions resulted in improved stability and reduced costs. Implemented operational tools to decrease delivery difficulties including Jira desk for Support team, and improved service. Reviewed Professional Service implementation methodology and adopted agile approach for addressing customer needs faster. - Managed 34 operational resources across multiple teams in delivering SDL Campaigns Operational services- Achieved earned incremental consultancy revenue and consultancy team margin targets- Increased service stability and decreased delivery costs by migrating managed service delivery to a DevOps approach, updating tools, processes in delivery of SaaS and hosted Solutions.- Reviewed and updated Professional Service implementation methodology and adopted agile methodology approach for addressing customer needs more effectively and faster.

Responsible for Cloud Application & Production Services within SDL’s Cloud Services team and part of the DevOps structure that delivers SDL’s SaaS and hosted services across multiple product lines. The team is responsible for delivering customer satisfaction through consistent services whilst delivering operational efficiency.Managed a team of over 50 software and data engineers in delivering Cloud Application and Production Services across a number of operational teams across six locations:• Application Engineering• Production Services – Campaigns & Web• Data Engineering and Integrations• Service Delivery Management• 24/7 Operations CenterDelivered operational efficiencies by standardising application engineering processes across SDL products. Improved service delivery performance by setting up and recruiting the Service Delivery Management team, standardised responsibilities of 24/7 operation centre in Bangalore, India in monitoring SDL SaaS products to reduce cost and improve service abilities.

Delivery of SDL Campaign Management, Customer Analytics and Email Manager SaaS solutions for management of customer experience programmes.The SDL Production Services team deliver a global service including marketing database management and maintenance, campaign management and email management services across three regional datacenters.- Set-up 24/7 Operations Centre in Bangalore, India to provide 24/7 monitoring and service improvements to service delivery campaigns.- Improved service quality, including SaaS maintenance any by Launching ITIL standard based change management process.

Production Services for hosted database and Email Marketing solutions delivered as SaaS solutions including Email marketing, Email Deliverability, Campaign Management and customer engagement analytics solutions.

Digital marketing consultancy to Alterian's customers with a specific focus on data driven communications using Alterian’s integrated marketing suite.Management of hosted service delivery across major accounts, agencies, marketing services providers and systems integrators.

Providing digital strategy consultancy for Carlson's clients. Direction and support to clients' and internal teams on digital marketing projects.

Start up designed to bring a number of disparate, creative and technical people together to deliver a cost effective solutions for medium sized business.

Open World designed, built and hosted hotel and hospitality websites for a global client base.