Ashley Saenz Email & Phone Number

Glen Allen, Virginia, United States

• Evaluated the overall health of the assigned hotel to develop strategies that focus on optimizing the operation.
• Oversaw, directed and managed property operations to assure optimum performance and continual improvements
• Worked closely with the regional leadership to determine the areas of opportunity and growth to achieve goal targets.
• Coached and trained the current property team and new hires.

Port Lavaca, TX

• Projected Revenue Budgets surpassed over 47% with the two years of my tenure.
• Trained and experienced in natural disasters such as Hurricane Harvey affected Port Lavaca which required all residents and businesses to evacuate the town, Proper procedures and steps were taken to remove guests to be.
• Staffing challenges did prove to be quite unique in this area. Strict screenings and clear communication on hours and shift changes were imperative.
• Owner communications were daily to report the revenue collected and future projections.
• Vendor relations and negotiations
• Maintenance abilities included Onity, PTAC’s, Plumbing, Internet, and Fire Systems

Corpus Christi, Texas, United States

• Managed a 73 room hotel to maximize profits and achieved the highest level of guest satisfaction.
• Interviewed, selected, trained, scheduled, coached and supported my employees. Ensured the employees performed in accordance with hotel standards and were consistent with ZJZ’s and IHG’s core values.
• Responsible for accounts payables and accounts receivable; coding, data entry, and customer/supplier communications.
• Processed bi-weekly payroll, verified timecards, generated Excel summary spreadsheets and entered data into ADP. Entered new employees, deductions, direct deposits and garnishments adjustments.
• Toured and inspected the property daily. Monitored cost controls, property conditions, cleanliness, quality of product, and service throughout hotel.
• Supervised the development of and revision to the business plans, annual budgets, financial reports and monthly forecasts that explained operational effectiveness, trends and variances.

Port Lavaca, Texas, United States

• Responsible for ensuring that all staff and business decisions are in line with the ‘BEST WESTERN Way’, including the missions, standards and guiding principles of the organization per property.
• Maintained and balanced the needs and expectations of guests, employees, corporate and ownership for two separate hotels.
• Maintained complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinated with owner on management company procedures for.
• Managed RUN Payroll managed by ADP.
• Trained associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.
• Inspected guests' rooms, public access areas, and outside grounds for cleanliness and appearance daily.

San Antonio, Texas, United States

• Posted rents, collected delinquent rent, filed evictions, posted bills, and handed lease renewals. Managed Accounts Receivable, Accounts Payable and Budgets
• Assisted in forming and maximizing income opportunities through the aggressive management of community procedures.
• Balanced all resident ledgers and reports. Made daily deposits to the bank
• Confirmed status of vacant units and scheduled applicable “make ready” with appropriate vendors. Ensured all units are ready to lease in accordance with company policy. Inspected all pre-leased apartments prior to.
• Extensive knowledge of Onesite
• Ensured resident retention through hosting resident functions, creating monthly event letters, and essentially building a rapport with all residents.

San Antonio, Texas, United States

• Assisted with all reports including posting rents, collecting delinquent rent, filing evictions, posting bills, and handling lease renewals. Manage Accounts Receivable, Accounts Payable and Budgets
• Balanced all resident ledgers and reports. Made daily deposits to the bank
• Confirmed status of vacant units and scheduled applicable “make ready” with appropriate vendors
• Ensured all units are ready to lease in accordance with company policy. Inspected all pre-leased apartments prior to scheduled move-in
• Maintained awareness of local market conditions and trends. Contributed ideas to Community Manager for marketing community and improving resident satisfaction.
• Complied with all Federal and Local Fair Housing regulations and ordinances.

• Assisted the DOS with identifying new business for the HWS. Reviewed daily Arrival list. Sent welcome letters to new potential accounts on behalf of the DOS. Contacted guests by phone after check-in to verify guest.
• Liaison for future reservations for key accounts (cc DOS on all reservation activity)
• Diligently research new potential accounts via the Internet.
• Assist with contacting target list to identify hotel needs, volume, travel requirements and which hotel they are currently using.
• Prepared sales kits, maintained required collateral, designed flyers and prepared gift certificates in support of the DOS.

San Antonio, Texas, United States

• Maintained an inventory of vacancies, reservations, and room assignments.
• Answered inquiries regarding hotel services and registration by letter, telephone, and in person.
• Provided information about services available in the community.
• Responded to guest’s issues in a timely manner via Medallia.
• Coordinated shuttle and taxi services.
• Compiled and checked daily record sheets, guest accounts, and receipts using computerized systems.

Business Administration And Management, General

Business Administration, Management And Operations

High School Diploma, 12

Activities and Societies: Varsity Soccer, Water Polo, Marching Band, Choir, and Spanish Club.