Ashley Saenz Email & Phone Number

Glen Allen, Virginia, United States

▪ Evaluated the overall health of the assigned hotel to develop strategies that focus on optimizing the operation.▪ Oversaw, directed and managed property operations to assure optimum performance and continual improvements▪ Worked closely with the regional leadership to determine the areas of opportunity and growth to achieve goal targets.▪ Coached and trained the current property team and new hires.

Port Lavaca, Tx

• Projected Revenue Budgets surpassed over 47% with the two years of my tenure. • Trained and experienced in natural disasters such as Hurricane Harvey affected Port Lavaca which required all residents and businesses to evacuate the town, Proper procedures and steps were taken to remove guests to be relocated, even upon much resistance. I returned two days after the hurricane to protect my hotel from potential looters and even during the castratory work with my owner to bring over $80,000 revenue from state businesses in the month of September 2017 with an ADR of $139.00 without power and water. • Staffing challenges did prove to be quite unique in this area. Strict screenings and clear communication on hours and shift changes were imperative. • Owner communications were daily to report the revenue collected and future projections. • Vendor relations and negotiations • Maintenance abilities included Onity, PTAC’s, Plumbing, Internet, and Fire Systems • M.O.P. Knowledge Mobile Operating Platform (MOP) - The program was trained under my direction which La Quinta rolled out across its entire portfolio by the end of 2017. With the adoption of this program, rooms were getting cleaned more efficiently, maintenance issues are getting fixed faster, and deficiencies in training were detected earlier. • Managed and collected Account Receivables (Direct Bill) accounts diligently. AR accounts reached around $70,000 to $90,000 monthly for local and La Quinta National Accounts.

Corpus Christi, Texas, United States

• Managed a 73 room hotel to maximize profits and achieved the highest level of guest satisfaction.• Interviewed, selected, trained, scheduled, coached and supported my employees. Ensured the employees performed in accordance with hotel standards and were consistent with ZJZ’s and IHG’s core values.• Responsible for accounts payables and accounts receivable; coding, data entry, and customer/supplier communications. • Processed bi-weekly payroll, verified timecards, generated Excel summary spreadsheets and entered data into ADP. Entered new employees, deductions, direct deposits and garnishments adjustments. • Toured and inspected the property daily. Monitored cost controls, property conditions, cleanliness, quality of product, and service throughout hotel.• Supervised the development of and revision to the business plans, annual budgets, financial reports and monthly forecasts that explained operational effectiveness, trends and variances.• Updated and sustained financial tracking records, including Budget vs. Actuals and monthly closing logs in QuickBooks. • Developed sales and marketing plans in conjunction with an appointed IHG sales leader.

Port Lavaca, Texas, United States

• Responsible for ensuring that all staff and business decisions are in line with the ‘BEST WESTERN Way’, including the missions, standards and guiding principles of the organization per property.• Maintained and balanced the needs and expectations of guests, employees, corporate and ownership for two separate hotels. • Maintained complete and accurate property files and records, according to department systems, with an emphasis on documentation for future reference. Coordinated with owner on management company procedures for processing and distributing information. Provided prompt, detailed and accurate general status reports on all properties assigned.• Managed RUN Payroll managed by ADP. • Trained associates in the various departments how to perform their job duties to the best of their abilities while in accordance with established objectives, policies, and procedures.• Inspected guests' rooms, public access areas, and outside grounds for cleanliness and appearance daily.• Traveled up to 65 miles per week to purchase the necessary food and beverage items, pool products, and maintenance tools.• Preserved well in stressful, high pressure situation, including ability to handle guest objections and disputes to achieve guest satisfactory results.

San Antonio, Texas, United States

• Posted rents, collected delinquent rent, filed evictions, posted bills, and handed lease renewals. Managed Accounts Receivable, Accounts Payable and Budgets• Assisted in forming and maximizing income opportunities through the aggressive management of community procedures.• Balanced all resident ledgers and reports. Made daily deposits to the bank• Confirmed status of vacant units and scheduled applicable “make ready” with appropriate vendors. Ensured all units are ready to lease in accordance with company policy. Inspected all pre-leased apartments prior to scheduled move-in• Extensive knowledge of Onesite• Ensured resident retention through hosting resident functions, creating monthly event letters, and essentially building a rapport with all residents. • Referenced daily logs regarding Spice Creek’s current renovations and refurbishments. • Complied with all Federal and Local Fair Housing regulations and ordinances.• Worked with lease renewals each month.• Received telephone calls and in-person visits. Listened to resident requests, concerns, and comments.• Inspected apartments when vacated to determine the disposition of the security deposits.

San Antonio, Texas, United States

• Assisted with all reports including posting rents, collecting delinquent rent, filing evictions, posting bills, and handling lease renewals. Manage Accounts Receivable, Accounts Payable and Budgets• Balanced all resident ledgers and reports. Made daily deposits to the bank• Confirmed status of vacant units and scheduled applicable “make ready” with appropriate vendors• Ensured all units are ready to lease in accordance with company policy. Inspected all pre-leased apartments prior to scheduled move-in• Maintained awareness of local market conditions and trends. Contributed ideas to Community Manager for marketing community and improving resident satisfaction.• Complied with all Federal and Local Fair Housing regulations and ordinances.• Scheduled move- ins to minimize rent loss.• Converted a minimum of 30% total traffic to leases.• Documented and recorded daily phone and traffic leads.

• Assisted the DOS with identifying new business for the HWS. Reviewed daily Arrival list. Sent welcome letters to new potential accounts on behalf of the DOS. Contacted guests by phone after check-in to verify guest satisfaction. Created excel sheets with contact information, company name, email, etc. • Liaison for future reservations for key accounts (cc DOS on all reservation activity)• Diligently research new potential accounts via the Internet.• Assist with contacting target list to identify hotel needs, volume, travel requirements and which hotel they are currently using.• Prepared sales kits, maintained required collateral, designed flyers and prepared gift certificates in support of the DOS.

San Antonio, Texas, United States

• Maintained an inventory of vacancies, reservations, and room assignments.• Answered inquiries regarding hotel services and registration by letter, telephone, and in person.• Provided information about services available in the community.• Responded to guest’s issues in a timely manner via Medallia.• Coordinated shuttle and taxi services. • Compiled and checked daily record sheets, guest accounts, and receipts using computerized systems.• Processed all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., separate room/tax/incidentals, comp)

Business Administration And Management, General

Business Administration, Management And Operations

High School Diploma, 12

Activities and Societies: Varsity Soccer, Water Polo, Marching Band, Choir, and Spanish Club.