- Lead marketing strategy development and execution for all active client accounts while also serving as the interim Director of Accounts for client escalations and complex problem solving- Managed account health by monitoring completed and overdue tasks, project timeline fulfillment, and project status- Directed the day-to-day management of project management and social media teams including facilitating daily standups, monthly 1:1 meetings, and growth planning discussions- Collaborated as part of the leadership team on administrative decisions related to staffing, operational processes, team culture, and strategic business growth- Consulted on sales SOWs and project mapping alongside the CEO; participate in target industry planning, process improvement, and new initiative rollouts

- Developed project plans including identifying and creating timelines, milestones, resource allocation, and risk management strategies for internal process creation or improvement- Facilitated communication among team members, stakeholders, agency leadership, and other departments and involved teams to ensure alignment with project goals and objectives- Maintained project and task quality control by monitoring deliverables, facilitating project retrospectives, and soliciting feedback to ensure established standards and requirements were met or exceeded- Internal projects managed: - GDPR attestation - Incident reporting and management - Certification and accreditation management - Recruitment and onboarding process update and management - Training and development process update and management - Succession planning - Client expense invoicing

- Managed digital media influencer marketing campaigns from RFP to Campaign Recap, overseeing more than 30 national campaigns- Created and executed project calendars, processes, and digital media strategies; maintained and optimized client budgets ranging from $10K - $1M- Lead communication on campaigns between clients and Influencer Managers, including negotiating with brands and talent, ensuring that campaign and messaging are executed correctly, and optimizing media when necessary- Analyzed campaign performance metrics; Pitched creative ideas, strategy, and research

- Established quality assurance/control measures for internal processes and procedures, energy efficiency standards, and daily office operations- Supported the company’s goals for energy certifications by acting as a resource for trade partners, peers, and the public by providing guidance on the standards, requirements, features, and benefits associated with energy efficient home construction- Created tools and materials for implementing or changing processes, utilizing new technologies, and affirming company goals - Acted as a liaison between Urban Fabric Builders and homebuyers by providing support through the home closing, orientation, and warranty periods- Created and maintained the digital image of Urban Fabric Builders including managing the company website, the UFBlog, and all social media accounts-

- Supported owners with brand development, customer loyalty, and employee training- Developed company policies and procedures to support business growth and expansion to new locations and formats- Created and implemented digital media marketing campaigns and managed social media accounts- Recruited, trained, and evaluated new employees- Managed planning and purchasing of studio inventory including retail and equipment-

- Managed website troubleshooting and support for approximately 60 active clients including loading new site content, photo sourcing, editing, and loading; quality control checks and site hosting and security - Assisted with business development projects including technology solutions research, preparing competitive analyses, and identifying digital media trends - Developed user testing guidelines and identified test markets; moderated one-on-one user testing sessions and prepared comprehensive reports based on interview findings for use in strategic planning of client marketing campaigns and user experience design - Facilitated site handoffs by QC/QA checking all sites for design and technology integrity and compliance as well as hosting client WordPress training and creating customized training guides and resource materials

- Created inventory system for office supplies and teaching materials for use by English Department employees and professors- Created and implemented the use of fillable PDF forms for University use - Reported monthly purchasing card justification and reconciliation for 50+ departmental accounts including updating budget spreadsheets and maintaining department credit card information-

- Prepared and filed time-sensitive small claims paperwork within Maricopa and Pinal county judicial branches and appeared in court on behalf of 30 Arizona homeowners’ associations- Facilitated communication between homeowners, community managers, and community board members to resolve more than 200 delinquent accounts and recover $100,000 of delinquent funds each year- Developed an electronic filing system for the storage of resolved small claims complaints-