Ashley Chang Email and Phone Number

Sundays is an executive assistant service built to support parents at work and home

The old girls club is a virtual gathering space for talented women and non-binary people working in male-dominated industries.

Sidebar is a highly vetted network that harnesses the collective power of the world's top professionals, propelling each other toward extraordinary success.

I led the Investor Experience team in charge of Limited Partner and General Partner Experience. The team grew from 5 to 25 people as we 10x'd business revenue.Select work:- Launched new Closings tool in 5 weeks. By 2022, used by 1k+ LPs per month and had processed $3B+ fund investments- Developed self-self fund management tools and task management system- Led projects to improve permissions, banking, KYC/AML, core data models- Led successful onboarding of 20+ R&D team members- Built and executed strategy to converge Limited Partner network- Led Customer Advisory Board- Launched and led Women in Investor Services group

I joined Carta's Venture Capital business pre-product market fit to lead Limited Partner Experience. Our goal was to reduce customer inquiries while improving the experience. At the time, the VC business was built on top of tons of tech debt. We re-architected the core data models behind the VC business and rebuilt the LP experience from scratch. This also meant manually migrating data for thousands of customers, and working closely with our customer support team to make sure things went smoothly. Our re-build led to a 70% reduction in customer support tickets.

I joined Collective Health to lead their mobile app and quickly grew to own all of Member Experience (the app, mobile site, and customer service experience that people with Collective health insurance experience).Select work: - Led roadmap and development for iOS, Android, and member-facing website team- Developed and executed strategy to reduce operational costs through self-service. Reduced calls per 1000 members by 10%.- Implemented new CRM tool, including refactoring core data models, and drove an updated customer communication strategy- Updated engagement data tracking, pipeline, and data models to increase reliability and accessibility to internal users and clients.- Improved frontend architecture through the creation of a service to standardize data andimplement design language system. Reduced app load time by 80%.- Led iOS and Android teams (design and engineering) to launch new features ahead of criticalclient commitments- Developed and executed strategy to drive increased use of mobile apps by working with design(to perform user research, UX, and visual design), developing product requirements, and managing scrum team. Increased MAUs by 200%.- Led development of search feature to connect patients with in-network doctors to reduce client costs. Increased calls to doctors by 450%.- Structured partner referral strategy and features. Increased sales for profitable business line.

I joined ReadMe as the 1st employee after YC. My role spanned everything from customer support, to recruiting, to ordering office snacks. I developed customer feedback into our product roadmap and built a product, engineering, and ops team to build our products. A few highlights:- Hired founding team across operations, product, engineering, sales- Proposed and launched enterprise product- Created new onboarding and trial flow. Increased trial conversions by 30%.- Reimagined pricing structure to cut number of plans and increase monthly revenue. Thisdecreased operational costs and moved the product to a better market fit.- Built community features within customers’ portals to decrease maintenance work for clients.- Produced ReadMe's first conference with 500+ attendees

- Developed and launched patient intake tool that allows doctors to spend less time enteringpatient information and increased treatment speed.- Established pre-approval process that makes it possible to forecast the number of treatmentsthat can be funded each month.

Led team of volunteer writers bringing patient stories to funders