Ashley Crowell Email & Phone Number

Fayetteville, Nc, Us

Fayetteville, North Carolina Area

Fayetteville, North Carolina Area

• Support and be committed to the mission, vision and values of the company by delivering seamless, energetic and innovative service solutions to increase stakeholder satisfaction and retain customers.• Utilize probing and creative problem solving methods to resolve foundational customer inquiries on first contact. Document corrective measures and provide instructions as needed to internal business areas to ensure prompt resolution and response to customer inquiries.• Identify and obtain information and records from customers, members, providers and/or employer groups to correct/update information, claims and membership records when necessary.• Recognize patterns of inconsistent and/or inaccurate claims filing practices among customers and providers, educate customers and providers on acceptable BCBSNC practices and policies.• Perform phone/email outreach to BCBSNC vendors and business partners to resolve service issues.• Identify, understand and anticipate customers’ unexpressed needs and concerns in a caring manner.• Work collaboratively with Sales, Healthcare and Network Management partners to further optimize customer, employer group and provider relations by identifying opportunities to promote stakeholder programs. Promote programs, making sound decisions to apply the most appropriate “stakeholder centric” course of action to respond to needs.• Educate and encourage customers on use of alternative delivery channels including self-service, web, etc.• Identify and communicate process, product or systems improvement opportunities to improve the overall stakeholder experience.• Interface with local, state and federal governmental entities and plan participants regarding BCBSNC products, services and policies.

Fayetteville, North Carolina Area

Participated in the local chapter of the nation's largest leadership honor society. Selected by my college for membership based on academic standing and leadership potential. Candidacy is a nationally recognized achievement of honorable distinction.

Fayetteville, North Carolina Area

• Duties included routinely supervising five or more full time customer service agents.• These duties also included being responsible for completing and delivering all weekly agent coaching sessions in order to drive behavior changes that will impact the desired outcome within the required metrics.• Also, duties included a vital role in employee development through coaching, counseling, and training.

Fort Bragg, North Carolina

• Duties include customer service, balanced cash drawers, utilizing computer cash register system, and working as a team member. Maintained 100% accountability of all cash. • Maintaining strong computer skills while paying excellent attention to detail.• Great attitude with customers and customer service orientation. • Strong evaluation skills were demonstrated as well.• Duties include assisting customers with their items by escorting them to their vehicles, providing customer service, interacting with other, and working as trusted team member.

Fayetteville, North Carolina Area

• Served at the Fayetteville, North Carolina Autumn Care Location. • Provide direct care to the residents of health and rehabilitation center, assisting them in Activities of Daily Living under the direct supervision of a professional nurse. • Also, measured and recorded weight, temperature, blood pressure, pulse and respiration rates, food and fluid intake and output which required strong computer skills. • This job required strong evaluation skills as well as outstanding communication and interpersonal skills. Post secondary education was also required to obtain this job.

Bachelor Of Science - Bs, Health/Health Care Administration/Management

Associate'S Degree, Liberal Arts

Activities and Societies: • Member of the National Society of Leadership

Bachelor'S Degree, Healthcare Administration