Ashley Mcstott Email & Phone Number

• Ensure high customer satisfaction by responding to all online inquiries and sales leads in a timely, professional manner while providing need-based solutions
• Serve customers in multiple “customer care” roles; successfully resolving customer concerns by building meaningful and trusting relationships through integrity and quality
• Produce content for the website and social media accounts and analyze their performance
• Create and execute all traditional and digital marketing strategies to increasetraffic, retail sales and market share.
• Manage advertising & marketing contracts with over 10 external partners
• Plan strategies that spark community engagement at various events and tradeshows

• Thoroughly and efficiently gathered customer information, fulfilled customer needs and educated the customer on product of Clam Corporation brands
• Provided quality service and support while placing customer orders and processing warranties
• Attended to daily incoming requests from customers via phone, email, web (minimum 100 requests per day)
• Addressed any dissatisfaction a customer had and communicated effectively andempathetically to remedy the situation with a completely satisfactory result

• Contributed to the planning, onsite execution, and post wrap-up of six eventsranging from 500-2,500 attendees
• Served as a liaison for exhibitors, venues, and attendees to ensure that expectationswere met and exceeded. Influenced the profitability of events by creating timelines,budgets, proposals and structuring prices with.
• Arranged the logistics for each event and communicated with all parties to ensure that all expectations were aligned
• Created and managed registration lists, contact databases and event calendars

St. Cloud, MN

• Assisted with the coordination and on-site execution of live broadcasts and promotional events of all sizes (live broadcasts, St. Cloud Wedding Expo, Central Minnesota New Car Show, Kids and Parents Expo, Granite City.
• Act as a brand ambassador for four radio stations and their clients to drive sales and engage an audience
• Coached and led promotions team members on daily operations

St. Cloud, MN

• Developed and implemented a marketing plan for target markets and maintained website and email marketing
• Built and sustained excellent client relations by generating new client business opportunities and growing business relationships with existing clients
• Improved past client processes and prospected for new business by managing leads, utilizing referrals, and scheduled and coordinated meetings with prospective and existing clients and centers of influence
• Led the team with projects related to events and marketing programs
• Prospected for new clients and managed lead generation by developing feed name lists, utilizing referrals, and exploring internet resources, i.e. ZoomInfo
• Segmented client base and profiled top clients to create an Ideal Client Profile

Bachelor Of Science (B.S.), Marketing, Minor In Advertising, Magna Cum Laude

Activities and Societies: American Marketing Association, Husky AMA- American Marketing Association of St. Cloud State University, St..

Education record

Activities and Societies: National Honor Society, Student Council Completed 58 credits during high school through the Post Secondary.