Ashley Mcstott Email & Phone Number

• Ensure high customer satisfaction by responding to all online inquiries and sales leads in a timely, professional manner while providing need-based solutions• Serve customers in multiple “customer care” roles; successfully resolving customer concerns by building meaningful and trusting relationships through integrity and quality• Produce content for the website and social media accounts and analyze their performance• Create and execute all traditional and digital marketing strategies to increasetraffic, retail sales and market share.• Manage advertising & marketing contracts with over 10 external partners• Plan strategies that spark community engagement at various events and tradeshows• Assist the dealer principal and general sales manager with daily activities• Provide support to all departments including: administrative duties, office management, and brand development• Successfully manage new vehicle inventory and coordinate all aspects of dealer trades to ensure optimal inventorymanagement; complete an average of 35 dealer trades per month • Lead and implement the organization and upkeep of all customer and dealer databases• Mentor and train new staff on our internal processes and best practices

• Thoroughly and efficiently gathered customer information, fulfilled customer needs and educated the customer on product of Clam Corporation brands• Provided quality service and support while placing customer orders and processing warranties• Attended to daily incoming requests from customers via phone, email, web (minimum 100 requests per day)•Addressed any dissatisfaction a customer had and communicated effectively andempathetically to remedy the situation with a completely satisfactory result

• Contributed to the planning, onsite execution, and post wrap-up of six eventsranging from 500-2,500 attendees• Served as a liaison for exhibitors, venues, and attendees to ensure that expectationswere met and exceeded. Influenced the profitability of events by creating timelines,budgets, proposals and structuring prices with vendorsPromoted and marketed events through social media, website, e-mail blasts, printand media partnerships• Arranged the logistics for each event and communicated with all parties to ensure that all expectations were aligned• Created and managed registration lists, contact databases and event calendars

St. Cloud, Mn

• Assisted with the coordination and on-site execution of live broadcasts and promotional events of all sizes (live broadcasts, St. Cloud Wedding Expo, Central Minnesota New Car Show, Kids and Parents Expo, Granite City Speedway, concerts, and festivals) • Act as a brand ambassador for four radio stations and their clients to drive sales and engage an audience• Coached and led promotions team members on daily operations

St. Cloud, Mn

• Developed and implemented a marketing plan for target markets and maintained website and email marketing• Built and sustained excellent client relations by generating new client business opportunities and growing business relationships with existing clients• Improved past client processes and prospected for new business by managing leads, utilizing referrals, and scheduled and coordinated meetings with prospective and existing clients and centers of influence•Led the team with projects related to events and marketing programs•Prospected for new clients and managed lead generation by developing feed name lists, utilizing referrals, and exploring internet resources, i.e. ZoomInfo•Segmented client base and profiled top clients to create an Ideal Client Profile•Maintained the calendar and scheduled appointments

Bachelor Of Science (B.S.), Marketing, Minor In Advertising, Magna Cum Laude

Activities and Societies: American Marketing Association, Husky AMA- American Marketing Association of St. Cloud State University, St..

Education record

Activities and Societies: National Honor Society, Student Council Completed 58 credits during high school through the Post Secondary.