· Inside contact for Municipal market in North Texas.· Assists in organizing and facilitating the preparation of the quote.· Working knowledge of distribution software (Prophet 21) and MS office suite· Established effective vendor relationships and maintained files that includes internal pricing, order and shipping information.· Distributes RFQ’s to suppliers.· Provides administrative assistance to NTX branch: download and print documents, invoice orders, process credit card payments, revise purchase orders· Created project materials for engineering firms when projects are sold.

· Researched disputed account issue and determined the appropriate dispute classification· Ordered new and reviewed existing documentation to investigate and resolve dispute· Prepared correspondence (letters and emails) and follow up with investigation· Electronically filed all documentation according to policy and procedure

· Managed the overall account relationships for Parker Balston by providing strategic service and support to assigned territory. (VA, NC, SC, GA, MS, AL, Panhandle FL, Eastern TN)· Worked with internal and external resources, provide customer service, often facilitating work of others in quoting, fulfilling demand, ensuring on-time delivery of orders, providing technical support, and troubleshooting other customer problems.· Functioned as key liaison between suppliers and customers to build and establish long-term business partnerships. · Funneled leads/opportunities to outside sales team