• Create audit reports requested by Compliance.• Track and manage hardware and software, including asset inventory and licensing• Develop and maintain standardized desktop and laptop images• Build and deploy desktops and laptops as required using imaging software• Effectively utilize work order ticketing system to manage operational tasks• Create and manage AD accounts• Create and manage accounts for internal systems• Support with the migration from William Hill to Caesar’s Entertainment• Assign, modify and install Adobe licenses and products for end users• Provide desktop hardware and software troubleshooting and support• Maintain printers, projectors and other peripheral technology• Setup and maintain VOIP phones• Support impromptu company meetings and events by setup, configuration, and operation ofrequired IT equipment• Provide specification and procurement of new software and hardware related to desktopsand peripherals• Work with department managers to help make new hardware procurement decisions thatintersect with IT equipment• Provide user assistance and coaching in the best practice use of existing software andhardware• Develop and maintain a strategy for an efficient and satisfying desktop user experience• Lead the implementation of new desktop software and major upgrades• Maintain access reports for various systems to deliver daily audits• Test and assist with the transition from old systems to new as the company grows for customer/client satisfaction• Work closely with Network and System Administrators to address overlapping issues• Lead and coach Desktop Support Analysts• Complete quarterly training as defined by supervisor• Perform other duties as necessary

For Sierra Vista HS:• Provides technical support to users related to client hardware and software.• Installs Clark County School District-standard hardware, software, peripheral,and non-computer equipment upgrades.• Interfaces peripheral devices with computers.• Maintains competency in current operating systems, desktop computerhardware, and peripherals used in the District.• Troubleshoots and repairs or replaces client hardware including, but not limitedto: desktop and laptop Windows or Macintosh computers.• Maintains microcomputer security compliance according to District standards.• Maintains accurate reporting of work performed using enterprise-level tickettracking system, such as CA Service Desk Manager (SDM).• Assists users with network security issues such as file system rights, accountaccess, and password maintenance.• Maintains inventory control of parts required in repairs or replacement.• Performs field support at any District school or facility.• Identifies computer software, hardware, and communication problems. • Configures hardware and software to match environment.• Conforms to safety standards, as prescribed.• Performs other tasks related to the position, as assigned.• Maintain and update school website.• Google Controller• Apple Business Manager Admin

• Assisting customers with resetting their password and/or retrieving their username• Instructing customers how to register for a ups.com profile• Ensuring proper installation of a UPS thermal printer for Windows and Mac • Troubleshooting UPS thermal printers for Windows and Mac• Helping customers with their online shipping needs• Troubleshooting web browsers to be compatible with ups.com• Assisting customers with importing/exporting a file• Guiding customers to add a shipper number to their profile and authenticate the account• CampusShip support – facilitating with setting up users, admins, locations, and privileges• Online Billing Center Support – helping customers add accounts and users, view/download invoices, and pay their invoices online• Full-logging to keeps records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.• Providing answers to customers by identifying problems, researching answers, and guiding customers through corrective steps.

• Learning UPS shipment rates and features of service• Tracing packages and following claim procedures• Billing and collection procedures• Communicating internally with operating centers and other departments• Providing excellent customer service• Interacting with customers to provide information in response to inquiries about products and services• Handling and resolving complaints• Checking to ensure that appropriate changes were made to resolve customers' problems.• Mentoring incoming customer service representatives