CUSTOMER SERVICE-Recognized for outstanding customer service throughout the community and surrounding areas.-Served customers in a fast-paced retail environment.-Developed strong customer relationships to encourage repeat business.-Assisted elderly and disabled customers with mobility issues.MANAGERIAL-Mentored employees by offering constructive feedback and creating a positive and empowering work environment.-Interviewed, trained and supervised employees.-Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines.-Trained and supervised kitchen staff to effectively prepare homemade fudge and handmade chocolates.-Resolved issues quickly through great communication and working well under pressure.DAY TO DAY LOGISTICAL OPERATIONS -Maintained inventory accuracy by counting stock on-hand and reconciling discrepancies.-Gathered and fulfilled in-store, phone, online, seasonal, special event, corporate and shipping orders.-Kept store organized and functional to promote business productivity and kept ambiance in line with the brand to appeal to customers.-Promoted business on social media platforms to maximize brand identity and generate revenue.ADMINISTRATIVE-Managed the POS system, including entering receiving vouchers, determining prices for all products, configuring quantity adjustments, tracking sales histories and trends, monitoring employee time clocks for payroll purposes, investigating and solving any inventory or financial discrepancies, and running the necessary sales reports for accounting demands.-Reconciled daily sales, managed all accounts, and prepared bank deposits, tax documents, compliance forms, and payroll.

-Delivered a high level of customer service using active listening and engagement skills.-Trained associates to teach daily tasks and procedures.-Implemented and managed innovative customer loyalty program.-Revamped accounts payable function to prioritize payments to suppliers, maintain long-term loyalty, and add cash flows.-Accurately transcribed customer and sales data into the accounting software and had thorough knowledge of general accounting practices, including payroll duties.

-Waited on customers and processed sales transactions.-Answered phone calls and assisted customers with all inquiries.-Assisted with seasonal and special order fulfillment.-Preserved appearance of store by arranging merchandise displays.

-Greeted incoming patients and accepted payments.-Answered phone calls and emails to provide information, schedule appointments, take messages, and route calls to appropriate staff.-Prepared written materials for special events and therapeutic workshops.-Arranged patient forms in order for preservation and reference.