Ashley Mickel Email & Phone Number

Conway, Arkansas, United States

Conway, Arkansas

Little Rock, Arkansas Area

• System administrator and IT owner of Windstream’s internal social collaboration platform.
• Manage all phases of project delivery from discovery to requirements, construction, testing, implementation and production support.
• Deliver mobile tools through software development that provide employees with on the go access to job tools.
• Work with Windstream’s social collaboration platform vendor implementing new software enhancements for our cloud and mobile application environments.
• Work with the IT Support team to identify issues and track them through to resolution.

Little Rock, Arkansas Area

• Perform weekly Collaborative, Planning, and Forecasting & Replenishment analysis. Includes sharing monthly forecast and sell through with all suppliers and the subsequent analysis of forecasted demand vs. actual sales.
• Manage store-level inventory by generating replenishment orders and maintaining optimal inventory levels.
• Monitor competitor pricing strategy; focusing on strategic devices which drive overall competitive perception.
• Responsible for new SKU set up for all devices and accessories and systematically implementing processes in billing system based on company promotional drive periods. Create and perform test cases prior to launching in.
• Responsible for in-store phone layout to maximize device sales through product placement and advertising.
• Manage Alltel mail-in rebate program encompassing vendor management.

Little Rock, Arkansas Area

• Managed 200+ SKUs for all wireless accessories portfolio for all channels with revenues of $3M+.
• Responsible for new product selection and launch process.
• Managed wireless accessory lifecycle by identifying SKUs with inventory risks and provided direction to reduce or minimize overstock and write-off risks through promotional planning and compensation programs.
• Managed sales and inventory forecasting, planning and replenishment for third party warehouse supporting AWCC's direct and customer direct fulfillment programs.
• Developed and analyzed reports for measuring wireless accessory performance, margins, take rates and promotional planning.

Little Rock, Arkansas Area

• Managed 300+ SKUs of all wireless accessories portfolio for Alltel Retail and Business channels with revenues of $75M+.
• Developed and analyzed reports for measuring accessory performance, margins and take rates.
• Responsible for new product evaluation, testing, selection and launch process. Achieved this by working with multiple accessory suppliers and equipment manufacturers, including Asia direct suppliers.

Little Rock, Arkansas Area

• Managed all marketing for the indirect channel including retail merchandising and Alltel rebranding to increase Alltel presence in agent locations and Alltel markets.
• Communicated and trained Alltel new products for Indirect Managers and agents.
• Reported sales trends, compensation and spiff analysis, market distribution analysis and indirect staffing models to senior management.

Little Rock, Arkansas Area

• Managed reseller billing dispute process, invoices and reseller payments.
• Coordinated new reseller pricing and modifications with the pricing group.
• Provided monthly reseller reporting including lines and revenue, minutes of use, weekly/quarterly line counts and accounts receivable aging. In addition, provided adhoc reporting to resellers and management.

Little Rock, Arkansas Area

• Responsible for reducing churn by retaining customers wanting to disconnect cellular service and formulating methods to retain and track those customers.
• Served as a team lead by assisting dissatisfied customers and seeking solutions that benefited both the customer and Alltel and facilitated the training of new retention representatives.