- Cultivated and preserved strong relationships within the company, as well as with customers and industry leaders through providing continual campaign insights and recommendations to optimize their ad spend.- Worked with product team on the development of internal and customer-facing tools that resulted in improved adoption.- Identified campaign performance issues and collaborated with team members to efficiently resolve them.- Developed scalable custom reporting through escalating clients’ feedback and ensuring buy-in from internal teams.- Managed operations within the sales team, aligning workflow among team members to execute complex initiatives and ensure accountability to team goals resulting in a decrease in makegoods. - Led internal best practice groups to share, teach and collaborate with team members on industry-wide issues.

- Worked with internal teams to answer client questions and resolve complex issues.- Ensured clients fully utilized SaaS platform by ensuring it is properly customized to meet customer needs through training Account Managers and Sales Executives.- Performed basic troubleshooting of questions from clients about the product and reported bugs and feature requests to our Development team and follow through to ensure resolution.- Participated and led internal initiatives and projects aimed at improving the services we offer to our clients.- Worked collaboratively with the other account managers and across departments to ensure a smooth transition, implementation and best-in-class account management.- Leveraged client feedback to improve services and the client interaction model with the goal of improving internal and external processes to benefit the client experience and extend subscriptions. - Streamlined complex account management, content and video production team work processes through existing company tools like JIRA and Salesforce. - Spearheaded Salesforce organization migration for acquired companies resulting in decreased business costs.

- Salesforce administrator, drafted and sent mass emails, pulled vital reports, and maintained our instance- Managed online learning accreditation, developed relationships and tracked status of all courses- Aided account managers in large audits to ensure client satisfaction- Assisted in sales operation tasks such as compiling welcome kits, media kits, and updating team statistics - Created persuasive proposals to send to potential clients and returning customers using Conga