Ashley Kaye Email & Phone Number

United States

Austin, Texas Area

• Answering incoming calls for customers looking to schedule appointments, questions regarding billing, financing and general customer service inquiries.
• Training new CSR on scripting and use of systems
• Establishing new employees’ electronics and building employee profiles.
• Special projects as needed, such as building spreadsheets for data use, filingpermits, liens and additional filings.
• Maintained in-house networking system
• Lead contact for employee questions regarding systems use, paperwork andadditional company information.

• Answering incoming calls for High Speed internet, troubleshooting and determining cause for customers’ inability to connect to service or email.
• Providing troubleshooting steps to customers and walking through initial set up and changes to modems.
• Directing customer on connecting to internet when service is working.
• Answering supervisor complaints
• Providing assistance to a team of 30 regarding troubleshooting steps and guidance with customers
• Providing a mentor like environment to new agents, monitoring incoming calls, providing feedback and additional training on troubleshooting situations.

Austin, Texas Area

• Provided inbound call service to customers related to cellular service
• Assisted customers with processing payments, arranging late payments and bill details and disputes
• Assisted with changing plan features, plan analysis and provided service upgrades.
• Acted as first level contact for technical support and warranty.
• Upsell of related products and services.