Ashley Noble Email & Phone Number

Hamilton, On, Ca

Toronto, Ontario, Canada

Supported Residential mortgage operations by developing role-targeted onboarding programs for new and existing employees to ensure top tier service to internal and external clients and meet established OKRs. Proactively built connections across the organization to anticipate change management needs, provide leadership coaching for senior people managers in the areas of interviewing, onboarding, succession planning, coaching and employee engagement/retention, and identified areas of focus for the standardization of business processes and training requirements.

National Office

Provided governance and strategic management of key regulatory requirements and risk issues associated with mortgage and secured line of credit products. Subject matter expert for all operational and regulatory risk requirements for ongoing remediation projects. Provided guidance and support to all business partners across Canadian Banking as it related OSFI and FCAC guidelines for federally regulated financial institutions.

National Office

Provided hands-on, sales and client experience coaching support to multiple lines of business in the RBC Contact Centre by drawing upon techniques from the Cohen Brown four step coaching model. Managed a team of 25 remote office Credit Advisors, responsible for providing holistic financial advice and completing and adjudicating residential mortgage and personal credit applications by phone. Respected resource for team managers, coaching colleagues and business partners from Business Integration, Sales and Strategy, and Home Equity Finance for contact centre and credit insights.

Mississauga, Ontario

Completed a risk-based assessment of credit applications for loans and mortgages with new and existing clients to gain an understanding of their borrowing capacity. Reviewed all aspects of the borrower’s ability to repay including discussions around potential security requirements and repayment terms. Delivered approval/decline decisions to clients within tight SLA times and ensured applications were mitigated appropriately by completing tailored business cases for each approval or decline. In the event of a decline, discussed different options to strengthen the application to aid in future approvals.

Mississauga, Ontario

Assisted clients with credit card inquiries and provided professional advice to help clients with their credit card goals. Responsible for meeting all SLA and sales targets.