Ashley Poole Email & Phone Number

United States

• Review Referral to ensure the clinical capabilities of the facility meet the needs of the patient.• Respond promptly with an admission decision and coordinate with our Central Intake from start to finish.• Work closely with our facility DON, Clinical team and Administrator on appropriate room placement and responsibilities for maintaining current accurate bed management.• Hospital liaison and first person contact for our community and the Cincinnati area, responsible for all communication between central intake and families.• Promptly obtain all admission agreements and maintain a check list of the packet for nursing to be able to appropriately create a care plan prior to the patient admitting to our facility.• Manage the marketing strategies which exceed census objectives and identify new opportunities to enhance business development.• Identify new opportunities to enhance communication with our team members, leveraging internal communication channels and executing tactics for delivering key messages ad information to our community and customers.• Ability to manage all duties from a remote office which assisted in the ability to focus on documentation, comparative analysis research and strategically develop a plan to present to the team.

Washington Court House, Ohio

• Coordinate Admissions for Skilled Nursing and Rehabilitation Center for all new patients and returning patients.• Ensure a positive admissions flow with a focus on exceptional customer service.• Complete all new referral assessments at the bedside to ensure a true picture of the patient. • Provide a trusting and caring first impression for families when meeting with them at the hospital or having that first initial conversation on the phone.• Review all incoming referrals and obtain all correct information in order to allow the clinical team to appropriately create a successful care plan for the patient.• Complete daily and monthly census reports to include upcoming discharges, pending admissions and comparative analysis to gain a better view on our successes and execute ideas to help separate us from the competitor.• Conduct and scheduled tours, addressing all questions and concerns by providing accurate information of facility departments and services.• Built successful and strong relationships, with physicians, home health agencies, hospice, hospital social workers in the Columbus market, Cincinnati market, Dayton market and other facilities.• Strategically maintained a continuous pipeline by utilizing positive, open, effective communication between facility and referral sources, family members and physicians.

Greenfield, Ohio

I am primarily the first face that our patients see and talk to before admitting to our facility. Each week creating a plans that will hopefully build new relationships and maintain old relationships to create a great referral basis for our facility. I verify insurance, coat out medications, discuss with our clinical team to see if the patient is the correct fit for our facility. Onsite's and home visits are a must. I use multiple programs for my career, Microsoft word, Excel, and PowerPoint, PointClick Care, Proclaims, MITTS, Availity, Omniview and Adobe reader. Events are planned for the community and importantly our staff. I create the fliers and ads myself using Adobe Creative Cloud.

Greenfield, Ohio

• Created great relationships with hospitals, doctors offices and other health care businesses which resulted in a good referral basis. • Trained to be an expert in verifying insurance for each of the residents. • I took pride in exceptional customer service. Completed training. • Became the face of the facility in the community and surrounding areas. • Shared responsibilities with the team. Covered insurance appeals and Precerts were an everyday duty. • Maintained documentation for each referral entry which helped keep track of our progress on census. • Created marketing events at our facility for the community to attend as well as shared events with other facilities in surrounding areas. • Produced advertisements for paper and magazine print and voice for radio. • Worked from home often on computer reports. • Reviewed medical history on patients and completed on sites for each of them to determine if the potential resident was appropriate for our facility. Accomplishments I maintained the census at its monthly goal and even over the goal that was set for our facility. I was Known as reliable, and created lots of new business which helped with the census each month for nearly four years. Contacted by doctors personally to make referrals with helped raise census. The knowledge I had in knowing about ones insurance helped the resident, family and our team. Being a back up for appeals, and having the duty to do insurance managed care Precerts helped me with my knowledge in ICD-9 and ICD-10 and CPT coding. Skills Used Great customer service was the number one skill I used. Which helped train others in our facility as well as knowing that was the key on how to do the job correct. Use of the computer was a 100% must. I use every day in the job, Microsoft Word, Excel, PowerPoint, Adobe Photoshop, Adobe illustrator, MITS, Availity, Ability, HENS, Anthems precert site, and Citrix.

Diploma Of Education, Marketing Communications And Graphic Design, 3.4

Activities and Societies: Communications Graphic Design BusinessGraduated with my Graphic Design Diploma.

General, Art/Graphic Design/Computer, 3.4

Activities and Societies: 2yr Varsity Cheerleader 4yr High Cheerleader Track and Field Hi-Y Communications/Year book staff