As the Vice President of Training and Engagement, I lead seven dynamic teams focused on supporting agents and owners worldwide. My primary responsibility is to deliver comprehensive training programs to ensure the success and growth of our network, and to drive technology adoption.Key Responsibilities include:Technology Onboarding and New Brokerage Training: Oversee the onboarding process for new franchisees, providing comprehensive training on proprietary technology solutions and delivering new brokerage training to new franchise owners, teaching them how to lead, grow a profitable business, develop talent, and retain agents.Technology Adoption Strategy: Partner with franchise owners to set business goals and use the available proprietary technology, including CRMs, websites, marketing tools, CMAs, etc., to enhance operational efficiency and client engagement.Technology and Leadership Training Development: Develop a comprehensive curriculum for technology and leadership training, leveraging various mediums such as videos, guides, webinars, and other assets to support continuous learning and development.Communication and Marketing Strategies: Create communication plans and marketing strategies to ensure agents and owners are informed about the latest tips, training opportunities, and industry updates, fostering a culture of continuous improvement and innovation.Partnership Development: Collaborate with industry-leading education partners to offer world-class education opportunities at an exclusive price, providing our franchise network with access to cutting-edge training resources and professional development opportunities.

As the Executive Director of Learning, Adoption, and Engagement, I develop the strategies and lead the six teams responsible for global high value activities, like: Franchise Owner & Agent Onboarding, the LMS platform development and content, Technology Certification Program, training & delivery, and Customer Success with RE/MAX Technology. My goal is to create engaging and consistent Go-To-Market plans to create and build advocates within the RE/MAX network.

As the Director of Learning Development & Technology Solutions, I was responsible for leading, guiding developing, and owning multiple complex training curriculums and ensuring client success -- which includes ensuring business objectives and outcomes are met, overseeing end to end successful delivery of multiple large programs and managing client relationships and escalations. During this time, I was able to develop, lead, and oversee RE/MAX's first-ever Customer Success program focused on Technology.

As the Manager of the Technology Engagement Team, my role was to help identify, develop and manage a diverse range of projects, from designing engaging eLearning content to creating instructor-led training and large-scale events for RE/MAX Technology. My day to day focus utilized my project management and development abilities to create and deploy content, training and innovative learning experiences from the ground up in a global, SaaS, and often remote environment.

I was hired to help establish the previously disbanded Technology Training Team at RE/MAX. During my time as a Technology Trainer, I was able to rebuild training assets, help roll-out new tools, and reengage the network with technology.

As the Communications Manager at one of the most productive and largest real estate firms in St. Louis, I was responsible for a variety of different things - Training, Onboarding, and Communications were the main focus. I was tasked with developing training curriculums for many different tech platforms, assisting with change management efforts when platforms would change, and developing all promotional materials and PPTs for company-wide events/meetings. When I wasn't focused on training and event management, it was my responsibility to develop, operationalize, and deliver an agent's onboarding experience which required set-up within the brokerage, comprehension of software and tools, and presenting best practices for success.

As the Marketing Manager at Studio 1, my role was to manage social media platforms, develop and host ads in local magazines, write a series of articles including monthly newsletters, and contribute to salon product sales goals.