Ashley U. Email & Phone Number

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Nebraska, United States

Omaha, Nebraska, United States

• Partnered on creation of Power BI dashboard utilized by the Defect Reduction Team• Utilized data to relentlessly pursue issues within the business including: Analysis of refunds performance for all channels Monitored new vendor SKU performance Analyzed top vendor performance and recommended changes to improve refunds Performed pre-seasonal reviews of top refunded skus last 365 • Developed refund goals and forecasts • Led "Top to Top" external vendor conversations to highlight status of current business with data and creative solutions to improve business• Partnered with Sr. Defect Reduction Manager, Issue Prevention Specialists, Finance/Accounting, Data, IT, Channel Managers, and Vendor Management teams• Provided reporting for Variance Analysis, Budgeting, and Forecasting

Lincoln, Nebraska Metropolitan Area

Identified gaps in processes that lead to high issue and refund rates and collaborated effectively with stakeholders to drive process improvement and accountability to reduce issues.Ensured Customer Experience team is equipped with the right tools, resources, and knowledge to prevent returns through troubleshooting, manufacturer warranties, or parts requestsResponsible for reducing customer issue rates by analyzing high return part numbers, vendors, and other operational/marketplace related issues.

San Jose, California, United States

• Developed an automated PBI data visualization, leading to effectively tracking specific SKUs, time of reporting, and exit points of fraud, and enabling quickerresponse to potential fraudulent activity.• Reduced PCI fraud by 15% through the development of an automated Power BI tracking tool, exposing POS systems most targeted and peak fraud times.• Utilized Engineering principles to analyze transaction data, resolving 250+ fraudulent activities within a span of six months, thereby reducing fraud incidentsby 15% using SQL for data extraction and analysis.

Escondido, California, United States

• Developed a predictive analytics model that accurately predicted the probability of fraud based on an item's location, resulting in a 15% decrease in fraudulentactivities and improved store security.• Developed and implemented evaluation frameworks that led to a 30% improvement in early fraud detection rates using Python and SQL over a 12-monthperiod.• Developed assumption-based fraud detection algorithms, resulting in a 13% reduction in false positives over a 12-month period, utilizing tools such as SQL andPython.

San Diego, California, United States

Assisted CPA with yearly audit requirements and entered adjusting journal entries in ExcelReworked eight years of financial statements to successfully pass CA audit Completed inventory and accounts payable internal control audits to ensure compliance with GAAP/Sarbanes-Oxley and Chevy accounting policy Coordinated work center outsourcing: developed (RFI/RFP), analyzed vendor responses, established selection criteria & vendor recommendation