Ashley W. Email & Phone Number

United States

United States

Atlanta, Georgia, United States

- Manages quality parameters for 2 clientsManages quality for 4 lines of business - Supervises and coaches a team of Client Analysts (1 bilingual)- Partners with Operations Team Leads to conduct RCA sessions with customer service representatives- Develops processes and standards as it pertains to customer representative's responses to assisting users.

Atlanta, Georgia, United States

Atlanta, Georgia, United States

As a customer service representative, I respond accurately, efficiently and timely to customer inquiries via email, while providing helpful information regarding the campaign and addressing customer concerns. I successfully and consistently exceed all KPI's measuring handle time, quality and daily case touches. My adaptability to change, ability to.

Atlanta Metropolitan Area

As the Store Manager, I directed and managed sales, payroll, scheduling, recruiting and hiring, loss prevention, merchandising and customer experience. I lead, and motivated my staff to drive sales, and promoted a healthy work environment. Through providing valuable customer service, my team and I consistently exceeded sales goals and KPI's and built long.

Atlanta, Georgia

Hartford, Connecticut Area

Hartford, Connecticut Area

Manchester, Connecticut

Dunwoody, Georgia

As the assistant manager, I am held accountable for the store under the store manager. I provide exemplary customer service, coach employees on selling behaviors, meet and exceed company goals and store standards, and maintain a neat and organized shopping environment.

Responsible for handling customer transactions, including taking deposits, disbursing cash, and investigating fees. I also assist in training incoming interns, as well as performing clerical tasks, paying invoices and posting investments.