Organized, driven to succeed in every challenge, time management, leader, client relations, confident in communication

• Interviews, hires, trains, and supervises property staff.• Plans and prepares associate work schedules, assigns tasks and delegates work, monitors job progress and work flow, reviews work for timeliness and accuracy, and appraises work performance.• Implements Associate performance actions, such as raises, promotions, discipline, terminations, etc.• Resolves Associate disputes, promotes Associate retention, and controls Associate turnover.• Approves all prospective resident applications, discounts and renewal leases, and signs all leases.• Maintains budgeted occupancy levels, budgeted rental rates, and other property goals.• Prepares, executes, and monitors operating budget, ensures expense control, and maintains effective rental collections.• Prepares, analyzes, and evaluates property status reports, such as financial statements and variance and occupancy reports.• Accurately, prepares and submits property invoices and payroll information in accordance with established guidelines.• Maintains knowledge of market conditions and develops and implements resident retention, marketing, and advertising programs.• Communicates with supervisor and/or property owners regarding the overall function of the property.• Ensures excellent customer service to prospective and current tenants, and promotes a quality living experience for all residents.

As the Assistant Property Manager, I am responsible for effectively computing, classifying and recording numerical data to keep financial records complete while assisting with the leasing, marketing and resident relations for the community. I perform any combination of routine calculating, posting and verifying duties to make payments to vendors, process resident rental payments and obtain primary financial data for use in maintaining property accounting records. Resident Retention◾Receive all telephone calls and in-person visits. Listen to resident requests, concerns and comments. ◾Quickly complete maintenance Service Request and inform the maintenance team. Answer questions for residents about community, repairs, rent, rules, etc. Follow up on a timely basis if unable to respond to residents on all matters. ◾Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.◾Maintain open communication with Property Manager and Maintenance Supervisor. ◾Contribute to cleanliness and curb appeal of the community on continuing basis. ◾Assist in planning resident functions. Attend functions and participate as host for any functions as directed by the Property Manager.◾Enforce policies of the community.Neighborhood Marketing◾Advise residents of referral concessions (if permitted).◾Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.◾Distribute newsletters, pamphlets, flyers, etc.◾Assist in conducting market surveys and shop competitive communities.

Sales Associate in the Savvy Department•Set and achieve personal sales goals while supporting the goals of the team •Greet customers in a timely, professional and engaging manner •Provide honest and confident feedback to customers regarding merchandise style and fit •Build lasting relationships with customers by contacting them to follow up on purchases, suggest new merchandise and invite them to upcoming events •Consistently seek new fashion and product knowledge to act as an expert for the customer •Open new Nordstrom Fashion Rewards accounts as a means of building customer relationships •Work as a team player to ensure each customer receives the best service possible •Perform daily department maintenance tasks including stock work, re-merchandising, display, price markdowns, merchandise transfers and light cleaning