Ashley Do Email & Phone Number

San Francisco Bay Area

San Francisco Bay Area

Main point of contact for 30+ accounts in the Bay Area and Los Angeles County generating over $500k in monthly recurring revenueHighest performing Client Success Manager in company (2022 & 2023), doubled monthly managed revenue previously held; managed $3.5 million in 2022, $4.5 million in 2023 Conducted Quarterly Business Reviews with all clients review metrics and identify growth opportunities Successfully launched 4 new markets (Los Angeles, San Francisco, Santa Clara, Oakland)Report and monitor dashboard metrics on a weekly basis to ensure overall customer health reportLed client onboarding sessions to ensure smooth transition of customer to successful use of the mobile/web page group order platform Work cross-functionally with Sales Managers, Operations, and Chef Network teams to successfully fulfill all clients needsImplemented quarterly Employee Engagement program with large clients to increase participationSuccessfully managed large enterprise accounts including TikTok, BofA, Cisco, Okta, Natera, Carta

San Francisco Bay Area

Main point of contact for 25+ strategic accounts in the Bay Area generating $1.2M per quarter and ranging from 50-400 total associatesEffectively build and maintain positive client relations by providing exceptional customer service, proactively anticipating challenges to ensure client retention, and communicating on a scheduled basis Conduct in-person quarterly and as needed meetings with clients to identify upsell opportunities, strengthen relations, and ensure potential future growth opportunitiesDevelop and execute marketing and sales initiatives made to engage current clientele and increase overall revenue, averaging $150,000 total revenue per quarterRespond, filter and communicate received client feedback from hundreds of associates at each office (via Slack channels and e-mail) to create a productive feedback loop that integrates client feedback Partner with outside vendors for specialty pop-up events and unique food services, developing custom menus and coordinating building access and logistics Create custom, full-service event proposals based on client needs and their budgets Manage the lifecycle of all client and in-house events from start to finish, including: sourcing venues, floor layout, design, entertainment, and rental vendorsDevelop and execute integrated plan and logistics for each event, from initial planning to on-site event management and post event debriefing

Santa Cruz, California

Engaged local community on environmental issues; garnered support, raised awareness, and fundraised ~$5000 weekly for various campaigns including Environment California and CALPIRG. Recruited, motivated, and trained a team of 5 canvassers to accomplish goals. Implemented non-canvassing aspects of the campaign (teamed up with local legislative offices to advocate campaigns, ran photo petition events to gain support using social media outlets, debriefed all events by calculating money raised, petitions signed, and setting future goals).

Santa Cruz, Ca

Created writing lessons to benefit English Second Language students by collaborating and coordinating logistics with professors and department heads. Worked on writing-based projects with colleagues to develop new teaching techniques to enhance the writing skills of students.Implemented a curriculum to enhance the student experience by utilizing available resources and conducting research. Administered 10-12 weekly tutor sessions using pre-planned writing exercises.

Santa Cruz, Ca

Wrote documentary stories about families helped by the organization and compiled into monthly newsletters. Attended all events including breaking ground and key hand-offs and reported observations on the success and points of improvements to supervisors. Conducted interviews with clients and sponsors and gathered information on how the organization has impacted them to include in newsletter projects.

Irvine, Ca

Directed guests and routed deliveries and courier services. Created detailed expense reports and requests for capital expenditures. Helped distribute employee notices and mail around the office. Processed accounts receivable and accounts payable. Monitored timelines and flagged potential issues to be addressed in projects.