Marketing and Website Development

• Scan and record documents* Kept records for accountability• Cross-trained in bookkeeping• Oversee production of coworkers• Multiple and ongoing data entry projects• Consistently maintain strict protocol for procedures• Contribute ideas for efficiency

• Photographing and cataloging new products for the company's website• Designing/maintaining professional promotions and advertisement online• Facilitated inter-departmental communication• Fostered an environment which encouraged continual process improvements• Effective liaison between customers and internal departments• Developed customer relationships and earned report for exceeding service standards

• Investigated and resolved customer inquiries and complaints• Cross-trained and backed up other customer service team members• Assumed leadership over team productivity• Assisted to manage work flow to meet and exceed company wide goals• Developed highly empathetic customer relationships to establish repeat customers• Maintained up-to-date knowledge of product and service changes.