Ashley Elliot Email & Phone Number

The Woodlands, Texas, United States

I am responsible for creating an end-to-end test plan; executing the plan and managing all activities in the plan to ensure that all the objectives are met and that the solution works as expected. The solution should be tested in terms of functionality, performance, reliability, stability and compatibility with customer data. Along with documenting software changes and or update in the software.

The Woodlands, Tx

Main responsibility is customer service for Global Shop's ERP software. This includes troubleshooting and technical support for accounting and/or manufacturing operations. Provide information and feedback on customer questions or concerns regarding the software. Gather logs, screenshots, and and data file related to customer's problem in order to get their problems resolved. Assist in training new hires on company practices and procedures.

The Woodlands, Texas, United States

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs. Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. Create ServiceWeb tickets for customers to be contacted by Service DepartmentFile and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Provide clerical support to other departments.

Houston, Texas Area

Administrative duties included: typing and handling various official government reports and medical documents. Filing and organizing patient charts and other office files. Complete assigned projects given by the therapist. Deal with daily office maintenance, communication with clients, and billing. Complete monthly report for Avondale Psychological Associates. Type immigration reports and getting them prepared for the client and the courts.

Houston, Texas Area

As a floor manager, I supervised the dining room and all employees of each assigned shift. My responsibilities included: staff coaching, appearance of the restaurant, staffing all areas for shifts appropriately, handling all money and checkout reports, scheduling, staff meetings, guest relations, communications, inventory, interviewing, and new staff orientations. Also worked positions as hostess, server, trainer, and bartender prior to management.

Bachelor Of Science (B.S.), Biology Major/Public Health Minor

While continuing to work full time throughout school, I graduated from the Natural Science and Mathematics College with my Bachelors.

Associate’S Degree, Associates Of Science

Activities and Societies: Deans List 2005 - 2008