Ashley Nelson Email & Phone Number

-Spearheaded sourcing initiatives, streamlining vendor selection processes to enhance service quality and efficiency.-Developed strong vendor relationships, resulting in improved compliance and reduced turnaround.-Collaborated with cross-functional teams to mitigate potential flight risks, ensuring seamless operations and high client satisfaction.

-Coordinated complex trip logistics for high-profile clients, addressing all preferences and requirements to deliver exceptional service.-Trained and mentored junior team members, sharing best practices in trip logistics and customer service to foster a culture of excellence within the team.-Served as a primary liaison between clients and operational.

Omaha, Nebraska, United States

-Managed compliance for strategic accounts, ensuring adherence to regulatory standards and building client trust.-Developed and implemented training materials, improving onboarding efficiency.-Analyzed compliance data to identify trends, proactively adjusting processes to decrease non-compliance incidents.

Omaha, Nebraska, United States

-Streamlined onboarding processes for travelers, reducing document processing time and improving traveler satisfaction.-Maintained frequent communication with travelers and sales teams, enhancing transparency and addressing compliance issues effectively.-Utilized a tracking system that improved compliance accuracy and reduced errors.

Omaha, Nebraska

-Created a new quality assurance role, establishing protocols that improved vendor safety compliance.-Worked closely with vendors and internal teams to ensure flawless execution of client flights, achieving a high satisfaction rate.-Identified service gaps and initiated new procedures that enhanced operational efficiency and client service.

Omaha, Nebraska, United States

-Optimized fleet scheduling to enhance aircraft utilization, leading to an increase in overall operational efficiency.-Resolved mechanical issues and urgent requests with a client-focused approach, maintaining high service continuity.-Analyzed industry trends to inform decision-making, driving improvements in service offerings and client satisfaction.

Omaha, NE

-Acted as the primary point of contact between helicopter pilots, medical crews, and hospitals, ensuring timely patient transport.-Developed communication protocols that improved response times and coordination among dispatchers and medical teams.-Maintained professionalism and delivered exceptional customer service in high-stress situations.Air Medical.

Omaha, Nebraska, United States

-Provided exceptional customer service to travel agents regarding commission requests, resolving issues effectively and efficiently.-Prepared and reviewed documentation to ensure accuracy, supporting team goals and quality assurance standards.-Cross-trained team members, enhancing overall department performance and service delivery.

Omaha, Nebraska, United States

-Supervised youth during family visits, ensuring safety and facilitating constructive family interactions.-Documented visits comprehensively, providing insights for improving family engagement strategies.

Council Bluffs, Iowa, United States

-Conducted assessments to determine youths' needs and develop tailored intervention strategies.-Facilitated programs and discussions to encourage positive behaviors and promote healthy relationships.

Omaha, Nebraska, United States

Here I worked at the front desk of the hospital, the procedure center, and the front desk of the doctor's building. -Coordinated patient check-ins and provided emotional support to families before and after surgeries.-Acted as a liaison between families and medical staff, ensuring clear communication and addressing inquiries promptly.