Ashley Nicholé Brown, Mj-Lel, Mba-Hrm Email & Phone Number

New Orleans, La, Us

New Orleans, Louisiana, United States

New Orleans, Louisiana, United States

• Managed employee benefits, FMLA, and disability claims• Cultivated strong relationships with insurance brokerage teams to enhance benefit offerings and promote a positive, well-being-centric work culture.• Launched monthly wellness initiative, focusing on various aspects of employee well-being, providing valuable resourcesand information to support health and wellness goals.• managed budgets and expenses to optimize operational performance.• Set department performance goals and implemented strategies to achieve wellness milestones.• Evaluated business metrics, recommending policy and procedure adjustments to enhance employee wellness.• Provided employees with valuable resources and information on wellness promotions and services.• Directed financial transactions, including billing and donation letters, to support benefit enhancements.• Implemented employee relations practices to enhance employer-employee relationships and morale.• Designed a comprehensive orientation program to educate new employees on wellness programs, guidelines, policies,and procedures.• Supervised HR department employees, guiding their activities and monitoring performance.• Ensured compliance with labor regulations, legal requirements, and government reporting regulations related to leave ofabsence policies.• Developed transparent and merit-based hiring and recruitment policies.• Initiated and resolved EEOC and Affirmative Action investigations to maintain a fair and inclusive work environment.

New Orleans, Louisiana

• Excelled as a Plan Administrator with a focus on optimizing benefits and fostering insurance brokerage relationships. • Conducted thorough evaluation of plan details and operations, selecting options that provided maximum advantagesfor both the company and its employees.• Expertly managed benefits administration for a diverse group of 4000+ benefit-eligible employees.• Administered company FMLA, short-term, and long-term disability claims and benefits with precision and efficiency • Played a pivotal role in enhancing HR service delivery by establishing and nurturing positive relationships withcross-functional teams and organizational leaders.• Designed and delivered comprehensive training programs for managers and supervisors, equipping them withvaluable conflict resolution and employee management skills.• Actively researched employee relations issues and conducted constructive meetings with employees and supervisorsto drive resolution.• Demonstrated exceptional negotiation skills, facilitating agreements that satisfied the needs of all parties involved.• Provided valuable support to customer service by effectively managing inbound and outbound calls related to humanresources inquiries.• Advised managers and company leaders on organizational policy matters and recommended strategic changes toimprove overall operations.• Stayed informed and up to date on labor regulations, legal requirements, and government reporting regulations toensure full compliance.• Maintained adherence to local, state, and federal laws and established organizational standards, ensuring consistencyand fairness in policies and practices.• Spearheaded the launch of EEOC and Affirmative Action investigations and skillfully resolved employee complaints, fostering a fair and inclusive workplace.

Greater New Orleans Area

• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.• Managed company operations with responsibility for profit and loss, scheduling, training.• Aided senior leadership during executive decision-making process by recommending corrective actions and improvements.• Supported quarterly performance assessments to increase employee retention and performance improvement.• Recruited, hired and trained members on the application of projects, customer relations and customer service.• Facilitated new hire orientations, processed transfers and managed employee separations.• Conducted performance reviews providing coaching and feedback to benefit both company and employee.• Improved morale and management communication by creating employee recognition and rewards practices.• Analyzed workforce KPI to achieve business objectives, coaching leadership on implementing corrective actions

Metairie, La

• Implemented company processes to effectively resolve customer service issues• Trained new team members on proper service methods and evaluated service delivery using a quality assurance program• Delivered fast, friendly and knowledgeable service for routine questions and service complaints• Worked with senior leadership to address and resolve disciplinary issues and boost overall team success• Assisted operators with handling calls and took over escalated concerns to deliver expert solutions• Handled cash and credit card payments and returned receipts, change and payment cards to customers• Reviewed backordered products on daily basis, checking item availability and efficiently clearing shipping queues• Consulted with customers regarding needs and addressed concerns• Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.

Greater New Orleans Area

Masters Of Jurisprudence, Labor And Employment Law, 3.9

Masters In Business Administration, Human Resource Management, 3.89

Activities and Societies: Alpha Kappa Alpha Sorority, Inc. , Delta Mu Delta Fraternity, Alpha Kappa Psi Fraternity, INC.

Bachelor Of Arts (B.A.), English Language Concentration In Writing

Activities and Societies: Alpha Kappa Alpha Sorority Inc., Alpha Kappa Psi Fraternity Inc., Loyola Cheerleader 2010-2013, Loyola.

High School

Activities and Societies: Campus & Peer Ministry, French Club, Varsity Volleyball