The branch primary point of contact for deposit, small business, and lending services. Providing exceptional customer service in a welcoming professional environment. • Managing and coordinating customer's financial relationship including but not limited to financial planning, credit, deposits, small business products, and ancillary products.• Branch loan originator and closings• Mentoring and developing branch associates to increase consumer lending production • Identified as consumer product expert and appointed Credit Captain role• Interview all customers to ensure appropriate product placement, while searching for additional opportunities to help achieve their financial goals.• Proactively monitoring ongoing customer needs and market trends.• Opening and Servicing consumer and business accounts• Strategic planning to increase consumer and mortgage volume• Coordinated 1003 and credit bureau reviews for cross-selling opportunities

Enhances sales staff accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.• Cash handling• Managing other associates• Customer Service• Reports and monthly statements• Being knowledgeable with products and safety