Ashley Case Email & Phone Number

Provide technical leadership, mentoring, and process insight to support staff executing risk adjusted programs and projects.Propose and contribute to modifications of project plans by identifying key issues, approaches, performance metrics and resources required.Review medications to determine associated chronic condition documentation compliance.Audit all Medicare and ACA Chronic Condition documentation to ensure capture rate of 99% is met each year.Produce thorough, accurate, and timely reports of project activities and generate program review presentations and status updates.Plan and facilitate trainings and motivational exercises for Front Office Staff/Medical Assistants to improve effectiveness and establish priorities and goals for performance improvement.Foster relationships with Physicians and Management team to propel Chronic Conditions & Risk Burden program results.

Supervised Front Office Operations of 75+ receptionists in the Greater Southern Alameda Area.Maintained Receptionist Activity Management database by investigating, analyzing, training, managing and preparing performance and compliance reports.Supported projects to identify, research, develop, and implement solutions related to Point of Service registration and cash handling processes.Oriented new receptionists to ensure proper training on cash handling process, billing and other financial operations.Communicated and trained Front Office staff on new initiatives coming down from Regional Offices.Monitored Change Fund Database and resolved discrepancies in revenue income.Implemented department policies and standards to streamline internal processes.Worked in Labor Management Partnership.

Provided administrative support to 90+ Pediatric M.D.'s, including the Clinical Services Director of Pediatrics, Outpatient Chief of Pediatrics, and Inpatient Chief of Pediatrics.Coordinated physician education meetings, interviews, new hires, and clinical schedules.Fostered positive working relationships with M.D.'s, management, and fellow staff to ensure smooth functioning of assigned area of responsibility.Used a variety of software platforms to prepare and format interoffice communications.Assessed workflow problems and developed solutions to optimize administrative performance.