Ashley Nielson Email & Phone Number

United States

The E Banking Specialist II acts in accordance with established Bank and Regulatory policies and procedures; responds to the cash management-related needs of customers and employees; ensures quality service and effective operational support for all assigned internal and external customers.

Functionality of all aspects of Electronic Banking including but not limited to ACH, IVR, Tax Tel, Internet banking, and RMS. Requires understanding the functions of all Electronic Banking system applications. Assist in the daily operations of all phases of Electronic Banking. Daily balancing of all application within Electronic Banking, Processing of all transactions within Electronic Banking, Balancing of all general ledger and DDA accounts, Enrollment process for all Electronic Banking services, Processing and distributing of all daily and monthly reports, Knowledge of rules/regulations associated with Electronic Banking, Understanding of compliance related to Electronic Banking, Assist in testing of all upgrades, conversions, IRB and BCP in Electronic Banking Department, Assist our client base/departments with all questions or concerns regarding Electronic Banking, Assist in the daily set up of all new accounts, Title change, address changes and ATM address changes, Process all payments, change of address, and change of e-mail address via the Internet, Process wire transfers and stop payment according to Electronic banking procedures, Review OFAC list daily, switchboard operations

Norwood, Massachusetts, United States

Assisting customers with Video Teller calls at our ITM locations which consists of executing teller tasks. Administrative duties are also included such as answering online banking messages, answering customer e-mails, and sending out documents in the mail for customer requests.

Plymouth, Ma, United States

Specialize with Electronic Banking customer calls as well as back office assistance with programs regarding Rockland Trust’s Online Banking procedures. Specialize with Q2 and requires extensive knowledge of the affiliated programs.

Plymouth, Massachusetts

Customer service role on the phones for Rockland Trust. Extensive knowledge required within the banking procedures and excellent customer service skills on and off the phones.

Lakeville, Massachusetts

Responsible for set-up, stocking, operating, cleaning and troubleshooting of the the DM Autobagger. This role involves customer-facing responsibilities for ensuring accuracy just prior to shipping. This job is also expected to rotate and provide back-up coverage of operation of other specialized machines and related equipment in the Distribution Center, including the Steam Tunnel and Box Making Machine

Taunton, Massachusetts

Delivers the highest level of customer service supporting Kohl’s "Yes We Can" culture through effective problem solving. Identifies opportunities to increase sales and communicates merchandising and sales floor operational opportunities to leadership. Evaluates and assesses workforce needs, able to lead work efforts and direct team members. Advocates and executes all company customer service programs. Maintains fitting rooms, sales floor and work areas according to Kohl's best practices. Follows Kohl's best practices and standards. Effectively uses Kohl's tools and technology to plan, communicate and share information with team members.

Bachelor Of Science, Business Administration And Management, General, 4.0

Associate'S Degree, Business Administration And Management, General