● Maintained an organized filing system within the office● Provided customer care to new and existing customers which includes taking payments and meeting basic customer needs● Tracked all invoicing within the office ● Effectively conducted follow ups with the owner and existing customers● Worked efficiently by navigating different insurance programs online● Developed relationships within client system to better meet their needs

● Mentored at risk youth and their families by advocating for positive change● Attended court and appointments with youth when family members could not be present● Served as a liaison between different service providers● Offered teens positive coping skills during times of crisis● Documented detailed weekly progress notes● Supervised court ordered visits between kids in the foster care system and their biological parents and siblings● Created goals with children that have behavioral issues by developing charts to manage behaviors

● Observed the interview and match making process● Attended a grant writing class● Brainstormed on fundraising ideas for the upcoming year● Accompanied supervisor to home visits

● Scanned in all paper documents for the 17 locations of the Credit Union● Keyed in necessary imaging data for all branches● Performed receptionist duties for the main branch which included directing customers to the appropriate areas and transferring phone calls within the main branch● Worked closely with the Title Department and helped maintain an organized filing system

● Opened and set up all legal files for the office● Answered incoming calls● Performed tasks that the attorney’s needed including running errands to local banks and courthouses● Assisted with paperwork and legal documents