- Providing accounting and administrative support to the Consultant Controller and Management Team.- Monthly payroll including benefits changes, hires, salary adjustments, salary advances and terminations.- Month-end closing of the Sales and Inventory modules in preparation for financials.- All tasks carried out as an Accounts Administrator.

- Daily use of Great Plains accounting systems, Excel, Word, Outlook and Acrobat Pro.- Weekly payroll of all timecard staff. - Daily cash balancing and sales postings.- All aspects of Accounts receivable and Accounts payable including processing of invoices and actioning pay runs. - Daily bank reconciliations for all accounts. - Telephone relief coverage and working cooperatively with all staff members. - Answering all Adhoc enquiries for accounts via telephone and working emails in the accounts inbox.

- Daily use of SAP accounting systems, Excel, Word, Outlook and Acrobat Pro. - Data entry and amendments as required in preparation for payroll run including benefit changes, hires, rehires, salary adjustments, incentive payments, temp timesheets and terminations.- Processing of off cycle payments and salary advances as required.- Bi-weekly payroll tax validation and running of payroll for all permanent employees- Bi-weekly reconciliation of journal entries, payroll run and benefit changes.- Monthly reconciliations of payroll accounts and general ledgers sent to Finance.- Monthly reconciliation of rental subsidy and employee parking lot fees.- Preparing documentations for audit requests accurately and in a timely fashion upon request.- Liasing with coworkers to answer any queries regarding payroll, social insurance, payroll tax and vacation pay.

- Daily use of internal banking process portals.- Adhering to FCA regulations.- Accurately processing customer payments.- Applying partial early settlement payments to accounts and adjusting the interest and payments as required to reflect new payments required. - Positive and persuasive conversation over the telephone to build lasting customer relationships.- Amendment of agreement personal details upon our customers request.- Working closely with Complaints, PPI, Collections, Dealer Support and Decision Risk departments to ensure customer needs are met along with regulations being abided by. - Ensuring customer documentation is safely and accurately archived. - Utilised learning hours and personal time to shadow a range of departments including Bereavement, Products Team and Audit Risk to better understand all aspects of the company. - Sharing best practice on a daily basis to help become the best bank for customers.- Administrator on the Account Maintenance team to monitor return of advances by liaising with account managers and ensuring customer accounts are closed down once completed.- Administrator on the Technical Investigations team creating VAT invoices, amortization tables, overpayment processing and reversals of interest, payment holiday interest amendments and direct debit cancellations and instruction set up.- Consulting with the head of finance and accounts department to resolve any customer queries on interest calculations.

- Daily management of customer accounts.- Amendments to customers details and insurance cover as per their request. - Building lasting customer relationships by ensuring all customer needs are met.- Set up of new home insurance policies for buildings and contents cover, landlords insurance and escape of water. - Advising customers on the best cover for their personal preference and needs. - Liaising with underwriters to discuss claims made and payout cover processes.- Monitoring of flood risk areas for the underwriters to ensure maximum cover to customers.- Adhering to FCA regulations.- Liaising with the sales, claims and administration departments as required to keep customer accounts up to date. - In depth knowledge of the claims home insurance policies and procedures. - Cancellation of policies when no longer sufficient.- Offering new policies or alternative cover when current policies no longer meet customer needs.

- Daily use of Exchequer & NetSuite- Daily processing of sales orders- Daily use of Paypal & Sagepay- Daily subscriptions bank reconciliation- Posting journals for banking, credit notes, cost centre adjustments, accruals, internal allocations and sales ledger amendments. - Completion of weekly magazine sales invoicing routines in accordance with company procedures- Reconciliation of sales invoice batches to sales spreadsheets ready for sign off by financial controller- Completion of monthly online invoicing in accordance with company procedures- Other sales invoicing routines as required- Liaising with internal departments to ensure that all queries and reconciliation differences encountered during the invoicing process are effectively resolved- Liaising with the credit controller regarding sales invoice queries and providing necessary information as required- Updating the eShop (online store orders) spreadsheet and reconciling the payment methodsBalance Sheet Controls- Reconciling monthly online ad sales and third party revenue- Reconciliation of monthly subscription receipts, banking control and validation check- Completion of subscription deferred liability reconciliation- Posting of subscription revenues - Accruing subscriptions revenue- Reconciliation of copy sales for Australia- Subscriptions bag recharge monthly control- Work in progress controls for revenue, materials and labour- Budget sheet reconciliation review

- Daily cash reconciliation of sales- Weekly account and bank reconciliations- Handling deposits and petty cash to be taken to the bank- Collecting and dealing with the mail, billings and statements- Invoicing and dispatching statements to customer charge accounts- Following up on delinquent accounts- Entering account receivable payments- Entering accounts payable bills to be paid- The ability to work on the sales floor when necessary- Full knowledge of all products giving the ability to answer customer inquires and queries. - Providing exceptional customer care support- Understanding of all aspects of the company including overseas ordering, manifest documenting, accruals, depreciations, closing of year end, closing of month end, payroll and auditing.- Strong typing skills and efficient with Microsoft office, Word, Excel and PowerPoint.Also due to a recent change over in account systems skills were developed through:QuickBooks – Migrating accounting systems from MYOB to QuickBooks (April – June 2015)Comprising and entering all data into QuickBooks from MYOB, including customer and vendor contact information, receivables, payables, payroll, daily cash and general journal entries, reconciling all accounts in both systems before switching over to QuickBooks.

- Part time while taking classes at Bermuda College to achieve Associates Degree- General administrative duties: daily cash sales and bank deposits, collecting, sorting and opening mail, recording sales and customer charges, creating invoices and statements for billing customers

- Daily handling of cash and bank reconciliations- Invoicing and billing customers- Managing accounts and following up on any uncollected funds- Inquiring with any customer queries with payments or ordering

- Teaching young children aged 18 months to 10 years to learn the basic into intermediary steps needed in order to swim.- Providing the necessary guidance which enables them to feel comfortable and safe in the water; along with encouraging the regular use of these skills to live a healthier lifestyle.