Ashley Olin, Shrm-Cp Email & Phone Number

Team Leadership:Designed, chartered, and implemented a centralized Research Project Support team, which consists of rotating interns who perform transactional research tasks across our 4 delivery teams. Responsible for all components of intern staffing strategy: analyzes current workforce gaps to recruit, select, onboard, train, and develop each cohort accordingly.Responsible for creating and overseeing an enriched onboarding experience within the internship program, building in additional skills-based training, increased learning opportunities, mentorship, and industry exposure. Seeks to balance current workforce needs with a best-in-class internship offering, and thus develop a strong talent pipeline for the Research department. Primary point of contact for overflow resourcing and coordinating tasks among the interns.Training & Development:Leverage partnerships with subject-matter experts to revise company- & industry-specific training for market research staff.Develop more rigorous training curriculums for new hires. Work collaboratively with HR to recommend development activities for managers and their employees.Assess available resources, recommend, and implement professional development training on a variety of topics, aligning with our Core Value Behaviors (CVBs.) Lead (and incentivize) training campaigns across the company to encourage continued development. Seek to design a training strategy for the company such that all pathways to success and growth are clear.

Analyzes team quality metrics and recommends/implements procedural changes accordingly. Drives quality and accuracy of Advisors’ calls and emails via thorough written/verbal feedback. Acts as second-level leadership support if an advisor’s supervisor is unavailable. Leads project teams to ensure actions of team members are in line with departmental goals. Conducts new hire training for appropriate system use, resources available, and general team expectations. Promptly communicates relevant employment law changes.

Rochester, New York

Provided support to Paychex HR Generalists and HR Essentials clients about state and federal employment laws such as FMLA, FLSA, and ADA. Advised on HR best practices, including but not limited to recruitment and selection, new hire requirements, employee relations, progressive discipline, and termination. Conducted educational webinars to assist clients in creating their customized employee handbook, and serve as primary contact for handbook creation. Partnered cross functionally with Marketing, Safety, and Compliance teams to prepare and disseminate quarterly HR newsletterTransitioned to Dedicated support model 6/2019: Proactively assessed opportunities for HR optimization with a book of 150 clients. Implemented customized HR action plan items while staying available to answer one-off HR questions via phone or email.

Rochester University Park Office, Henrietta, Ny

Initiated accurate & timely setup of HR Online by analyzing submission documents across multiple systems. Researched inquiries about pending HRO setups and served as an educational resource for HRO setup questions. Made changes to existing HRO platforms as requested by internal partners. Researched losses and billing discrepancies, and partnered with Online Services Analysts to process appropriately. Drafted new/maintained existing procedures documentation to reflect the ever-changing nature of the department.

Rochester, New York Area

(Temporary employee) Performed various financial or accounting duties of moderate complexity. Reviewed, coded and entered information into applicable financial system to ensure accurate sub-ledger data feeds to the general ledger. Provided first level response to all inquiries via email, mail and phone in accordance with department policy to ensure quality service standards are met. Researched, reconciled and analyzed data within designated group to ensure financial and quality standards are met. Verified the completeness and consistency of accounting or financial transactions to ensure that controls and policies were being met.

Geneseo, Ny; Pittsford, Ny

Provided friendly, high-quality service to customers in a high traffic, fast-paced environment. Assessed the productivity of the store and moved baristas to positions as necessary. Prepared drinks, cleaned storefront, restocked. Responsible for opening/closing the store independently.

Webster, Ny

At CDS Life Transitions's headquarters, I was the Administrative Assistant to the Staff Development team, under the jurisdiction of the HR department. I managed training and certification compliance for all support specialists, maintained documentation of course certifications necessary for anyone working with the developmentally disabled population (ex. CPR/First Aid, SCIP, Med Administration), and created instructor schedules/training schedules for bi-monthly new employee orientations, as well as leadership and supervisor curriculums. I also was the go-to person for assistance with our online learning management system, Cornerstone Training, and assigned/tracked the progress of all monthly online training programs agency-wide.Beginning February 2016, I was relocated to Unistel Industries, a subsidiary of CDS Life Transitions. At Unistel, I assisted with all functions of the consolidation and manufacturing business coming in via purchase order or physical delivery of goods. I maintained warranty and indemnification agreements and insurance certificates for the 75+ vendors from whom we purchase goods, assisted with organizing current/future purchase orders, and researched nutrition/packaging specifications for products that were put on containers to be shipped to various locations both in the US and Europe. I also maintained frequent contact with the individuals holding jobs via the supported employment program at CDS Monarch, and am comfortable working with/around the developmentally disabled population.

Rochester, New York Area

- Update the blog’s “BOA in the News” feature- Assist in proofreading manuscripts- Process book orders, desk copy/galley requests- Send mass mailings of promotional materials

Bronxville, Ny

Camp Director:- Taught camp riding lessons during morning camp sessions- Organized horse care, arts & crafts, and horse activities both mounted/unmounted- Interacted with parents to relay child's progressRiding Instructor:- Taught client lessons of various levels- Experience working with children and adults of all ages on horseback- Used patient demeanor to help students succeed

Purchase, Ny

- Assisted in various classrooms in grade levels 1 - 3- Took attendance, helped convey selected material, served mid-day snack- Enthusiastically participated in activities/performances at holiday celebrations- Became a volunteer position as of September 2010

Master Of Science - Ms, Human Resource Management

Bachelor Of Arts (Ba), English Language And Literature, General

Activities and Societies: Women's Equestrian Team, Sigma Tau Delta, Phi Sigma Iota, Study Abroad, Relay for Life, Presenter at G.R.E.A.T..

High School Diploma