Ashley Ossanlou Email & Phone Number

County Dublin, Ireland

• Provided timely and efficient support to Advisors, Employers, and Brokers by responding to inquiries via email and phone.
• Coordinated with external service providers to complete administrative tasks, such as processing letters of authority, benefit transfers, and fund switches.
• Worked closely with internal teams on various ad-hoc projects while meeting strict processing deadlines for daily tasks.

Calgary, Alberta, Canada

• Motivated associates to maintain high standards of customer service and sales performance while fostering a collaborative team environment.
• Conducted daily business reviews to coach associates and provide guidance on performance improvement in alignment with store goals.
• Facilitated the training and development of a team of 25 associates and 3 supervisors through monthly performance reviews, ensuring individual growth and progress towards team objectives.

County Dublin, Ireland

• Assisted management in ensuring a high standard of customer service throughout the store.
• Maintained record of the stores daily sales figures and targets and communicated these figures to head office weekly.

County Dublin, Ireland

• Assisted customers while working in the Christmas store, the Giftware department, and ToyTown.

Master'S Of Science, Business Management

Modules: Financial Management; Applied Economics; Marketing & Strategy; Human Resources Management; People Organisations and Society.

Bachelor'S Degree, Philosophy & Classics