As the Associate Director of Collaboration and Strategy at the University of Chicago Booth School of Business, my role involved leading strategic communication initiatives in partnership with global leaders and diverse teams, working to improve internal messaging consistency and brand integrity. I played a pivotal role in evolving the organizational culture, achieving an uplift in employee engagement through innovative strategies and a data-driven approach to measuring campaign effectiveness. Additionally, I managed significant initiatives, including the redesign of our intranet and the implementation of digital screens, which played a crucial role in fostering a unified and vibrant communication landscape. Throughout these projects, I delivered technical communication to executive partners and various stakeholders, ensuring clarity and engagement across our diverse audience.

As the National Student Affairs Specialist at Chamberlain College of Nursing, I led significant operational and technological enhancements across 20+ campuses. Central to my role was implementing the Involvio platform, requiring deep collaboration with executives to align technology with our goals, resulting in a 67% increase in student satisfaction. My expertise in executive communication was pivotal in this process, crafting presentations and strategies that communicated the change and its benefits, facilitating smooth adoption. I played a key role in change management, driving a 32% increase in student life participation through effective internal communications and training materials that made complex technical concepts accessible. My efforts ensured consistent messaging across all levels, supporting key processes and reinforcing a culture of continuous improvement and professional growth. Additionally, I contributed to financial management, ensuring budget adherence, and played a crucial role in enhancing operational efficiency for significant college events, thus cementing my expertise in driving transformative change and elevating organizational standards.

In my role at DeVry University, I navigated through enrollment management, academic advising, and financial aid, managing a caseload of over 700 students. This position involved collaborative efforts on recruiting strategies, offering academic counseling, and resolving registration and academic issues. A highlight of my tenure was leading the successful deployment of the Ellucian system across multiple institutions, affecting over 1000 employees. For this critical project, I developed and provided comprehensive communication and training materials, ensuring a smooth transition for staff at both DeVry University and Keller Graduate School of Management. This initiative significantly enhanced our operational efficiency and improved our service delivery to students.