Ashley Pacelli Email & Phone Number

Remote

Trip designer for luxury travel worldwide.

Remote

Hood River, Or, United States

• Sales and server position at the Hood River tasting room.• Assisted with wine bottling and club shipments regularly.

Emeryville, Ca

• Regional Sales Specialist for North America, River Programs, Pacific, Galapagos, Africa, and Polar.• Exceptional customer service for travel sales - both scheduled group departures and fully custom travel (primarily in Africa). • Various additional tasks including writing detailed itineraries for tours, active outreach, product knowledge presentations, and destination scouting (Namibia and Antarctica).• Lost job due to COVID-19 Pandemic.

Bend, Oregon Area

• Customer Service/Travel Sales position.• Responsible for customer travel arrangements from start to finish; satisfying customers individual wants and needs by gathering ample information; organizing itineraries with access to 40+ vendors; keeping guest information secure, generating invoices, and processing payments; dealing with problems when they arise, and more.• Advance training in numerous complicated booking systems (ie. Apollo).• Ingoing and outgoing calls to past, present, and potential customers who inquire about travel.• Assisted on multiple promotional travel events with our various vendors.

Bend, Oregon Area

• Training in the Springer-Miller computer reservation program.• Responsibilities: answering incoming calls from both on and off property, call forwarding, check-ins/check-outs, preparing guest invoices, preparing reservations for the following day (keys, paperwork, etc), preparing housekeeping notes, and more.• Seasonal Customer Service position.

Berkeley, Ca

• Customer Service and Sales Consultant. • Responsibilities: managing phone calls, emails, and chats simultaneously on a complicated queue system; working with guests one-on-one; in charge of processing final payments for all of our registered guests; various office tasks.• Multitasking!• Constant communication with guests and colleagues over various channels. • Had one of the highest customer service review ratings in the sales department. • Blog Article I wrote about my Fam to India: https://www.backroads.com/blog/incredible-india/

Hawi, Hawai'I

- Responsible for planting, harvesting, processing, and packaging a variety of fruits and vegetables on a distinguished permaculture farm; full-time position.- Intern at a world-renowned sustainable eco-resort and yoga retreat. Responsibilities included: growing farm to table food for guests, animal caretaking (chickens, goats), milking 6 female goats every morning and evening, overall property maintenance, customer service, meal planning with onsite chef, and occasional kitchen help; full-time postion.

Coburg, Or

- Assistant for farm that specializes in growing 80+ varieties of peppers, 25+ varieties of tomatoes, and 10+ varieties of hops for joint brewery (Local farm for over 30 years); full-time position. - Responsibilities include: transplanting in various stages, irrigation, weeding, preparing starts for market sales, tilling, field maintenance, and harvesting. Other farm chores included.

Eugene, Or

- Assistant manager produce sales at the famed Lane County Saturday and Tuesday Farmer’s Markets.- Responsible for booth setup and display, customer service and sales, and end of the day pack up; part-time.

Junction City, Or

- Assistant in managing sales of locally grown produce for a very reputable organic farm; full-time position.- Vendor at the Lane County Farmer’s market; responsible for market delivery, display, and pack up. - Managed first year farm stand full-time; helped with marketing and overall operation.- Long work shifts outside in all conditions (55+ hours/week) revolved around physical labor. - Constant interaction with customers; responsible for building positive relationships with clientele.

University Of Oregon, Eugene, Or

- Responsible for a project to catalogue and duplicate an entire Cyanobacteriam collection of 5000+ cultures dating back to the 1960s from numerous regions of the globe for transfer to Richland lab in Washington; follow various laboratory procedures; involved broad knowledge in chemistry and biology.- Massive amounts of data entry using Microsoft office software; organized all data collection materials.

Jackson, Wy

- Customer service; maintaining a positive attitude in all situations and upholding the company’s integrity. - Proper, safe operation of equipment and machinery; ensuring the safety of the guests on the chair, most importantly children. - Working long shifts outside in very harsh winter conditions; long hours of continuous physical labor.

Hj Andrews Experimental Forest, Blue River, Or

- Conducted bird point counts throughout the Old Growth Forest in the McKenzie River Valley; performed insect and vegetation sampling. - Identified 65+ species by sight and sound using elaborate protocol; analyzed bird song recordings. - Data entry for research findings and field recordings using Microsoft Office softwares.

University Of Oregon, Eugene, Or

- Maintained 5000+ cyanobacteria (blue-green algae) cultures; responsible for preserving entire collection, which required the use of complicated laboratory procedures and equipment. - Prepared and supervised numerous microbiology experiments. - Mixed various chemicals used for preserving samples; maintaining proper laboratory safety protocol.- Data entry and office work using Microsoft Office software.- Field assistant in collecting samples from hot-pools in Yellowstone National Park (3 weeks, July 2010).

- Developed presentations for management detailing the unique company product. - Re-designed PowerPoint presentations and sales support materials. - Managed salesforce.com updates, reports, and organization; managed and booked COO executive travel, outlook calendars, and appointments; extensive use of Microsoft office software.

Bachelor Of Science (B.S.), Environmental Science

Activities and Societies: Center for Ecology and Evolutionary Biology, Neotropical Biology Study Abroad Program in Ecuador, Audubon.

Igetc Transfer, General Education

Activities and Societies: Also attended The Beverly Hills Playhouse (Los Angeles)