Ashley Peden Bailey Email & Phone Number

Simpsonville, South Carolina, United States

Greenville, Sc

Led process improvement, all new hire training, and continued training/coaching for existing Customer Care Coordinators. • Partnered with Process Improvement Team to support the transition of Customer Service to Charlotte Headquarters for all divisions; 90% of roles replaced due to consolidation. Transferred knowledge and trained on processes without impact to business. • Reduced new hire training time from 108 hours to 88 hours by breaking training sessions into three tiers and eliminating redundancy.• Coordinated Training Team for SAP Go Live February 2016, training 72 customer service reps, as well as leads and supervisors. • Researched and co-created new global customer service structure based on employee feedback creating additional development opportunities for team.

Greenville, South Carolina Area

Troubleshooter and first point of contact for Customer Service Representatives, with the ability to quickly solve problems and escalate, if needed. • Transitioned Canadian Accounts to the new North American Customer Contact Center.• Lead Team Member with SAP transition, focusing on new material creation. • Supported National Accounts, including Butterball, Nestle, and other southeastern regional accounts with orders, graphics, and daily interactions, collaborating with sales and other functional departments of the business. • Team Lead for Food Customer Service, supporting the Supervisor with reporting, vacation/sick time management, and support of the floor. • Participated in new product development and launch of the Cryovac Grip & Tear® Bag with Butterball.• Acted as new material creation specialist for Six Sigma Green Belt project, which streamlined the material creation, winning the Global Sealed Air Bronze Medal.

Spartanburg, Sc

Managed recruitment of prospective students within assigned territory, which included Michigan, Ohio, Wisconsin, Indiana, Illinois, Kentucky, Alabama, the northeastern portion of South Carolina, and all states west of the Mississippi. Maintained Volunteer operational budget, as well as territory travel budget. • Implemented the use of volunteers for all Admissions Events. • Conducted individual and group training for all Admission Volunteers. • Began a strategic plan for training the Converse Alumnae Recruitment Effort Network volunteers(CARE).