• Led team quarterly roadmap planning to determine outcome-based OKRs supporting organizational goals• Spearheaded new problem-focused approach to OKR planning, rather than solution-oriented• Defined north star metric for new item portal to drive desired adoption• Managed successful Beta test for new item portal from end to end, partnering with stakeholders for cross-functional buy-in, resulting in 18% adoption rate and 50% faster interaction times for users• Paired with and mentor Associate Product Manager, while owning team onboarding activities and training plan• Guided mentor circles and serve on panels through THD Intern Council, Georgia Tech Intern Council, and Enterprise Product Management Intern Committee

• Identified, prioritized, and delivered user stories supporting team roadmap by collecting feedback from users and partnering with stakeholders such as Operations, Legal, Online Merchants, and Governance• Led ceremonies including daily standup, grooming, sprint planning, retrospective, and brainstorming sessions• Provided excellent customer service through troubleshooting technical tickets in a timely and communicative manner• Drove initiative to support team defect rate reduction from 7% to 3% through tracking releases and identifying trends and new SOPs

• Collaborated with cross functional teams and stakeholders within Product Management, Engineering, and User Experience to enhance the item onboarding experience for vendors• Lead release of new functionality to increase item copy data usage from 0.8% to 3% of items in under 2 weeks to reduce cycle time of onboarded items

• Oversaw project completion dates and plans for multiple product releases in 2018 using Microsoft Project, Confluence, and VersionOne platforms to execute Agile methodology• Drafted technical diagrams and business process flows; facilitated communication between technological and business sides

• Researched and compiled over 1,200 qualified leads using Salesforce CRM System to be pursued by Gather beyond my internship• Expanded database and analyzed map of clients to enable more efficient sales strategy of pursuing new locations

• Gained valuable business formation knowledge by registering corporations and companies with the Secretary of State• Improved the efficiency of scanning documents by multitasking and eliminating free time • Provided clients with informative and fast telephone and email responses• Updated and maintained the depth of the contacts list using Microsoft Excel spreadsheets

• Utilized patience and innovation to communicate to and teach students ages 4 to 7 mathematics and reading• Decreased the time needed to grade students’ homework by grading packets while simultaneously assisting two early learners with classwork