Ashley Mauldin Email & Phone Number

Fort Mill, Sc, Us

Charlotte, Nc, Us

Charlotte, Nc, Us

Charlotte, Nc, Us

Charlotte, Nc, Us

Chertsey, Surrey, Gb

Responsible for gathering and documenting business requirements for new functionality and existing bugsWork closely with Project Managers, Developers, and Designers to meet deadlinesWork with Management and Directors to provide estimates of workLead multiple new initiative projects at a time:* Balance priorities so that all projects meet deadlines* Translate requirements documents into separate User Stories for development and testing efforts* Schedule and lead all meetings within the projects* Communicate with Management of progressResponsible for testing efforts of all new functionality and bugs* Create test cases for all items* Complete in-depth testing and communicating with development on any issues found* Complete functional, negative, and regression testing on web applicationsAssist with UA testing and logging feedback/issues foundResearch and resolve escalations from SupportValidate production releasesManage work items in TFSWork within Agile methodology

* Responsible for regression, white- and black-box testing of all new features, bugs, crashes, and back-end/server changes* Manage beta groups up to 300 users: Consistent communication, troubleshooting, and managing feedback of beta groups* Create, maintain, and utilize all test cases for regression, white-, and black-box testing* Work closely with developers and company owners* Provide input and suggestions for new features* Maintain JIRA ticket system, all bug and crash reports from Instabug, and managed users in Intercom.* Work across multiple platforms: iOS, Android, Web* Make updates to database fields using SQL* Write and execute queries in SQL

Charlotte, Nc, Us

* Responsible for testing mobile and web application software for up to 11 clients.* Integrated hardware testing for rugged devices, smart devices, and mobile Bluetooth printers with software applications.* Required to test multiple software applications across multiple platforms including Android, iOS, Windows Mobile 6.1/6.5, and Windows 8.* Lead initiative to implement testing software and integrate with JIRA.* Responsible for writing requirements and acceptance criteria for Development cycle working closely with Project Managers.* Work directly with Development and QA teams to solution best fit resolution for the client needs.* Actively engage in Agile team meetings.* Field escalations from Tier 2 Support and resolve with the assistance from Development if needed.* Execute SQL queries against multiple databases to assist in testing and resolving escalations.* Responsible for training Support on new client applications and application updates before releases.

Charlotte, Nc, Us

• Part of select team responsible for handling second level Support issues.• Responsible for team of 5-8 Tier 1 members’ metrics and quality control.• Performed monthly audit of Tier 1 Support calls and tickets for quality and accuracy.• Held regular meetings with Tier 1 for improvement.• Worked closely with all departments for fastest resolution for client.• Created and maintained internal technical documentation.• Lead trainer for Support new hires.