Publicly held biopharmaceutical company (ASE: CSL.AX); $12B in revenues with 29,000 employees. Hired to establish and manage the I&T Business Office that is focused on ensuring the effectiveness and efficiency of the Global I&T organization. Functions included in the I&T Business Office are Portfolio, Program and Project Management, Organizational Change Management, Technical Change and Release Management, IT Service Management, Service Integration, SAP Run Operations (ECC & S4), Vendor Management Office (VMO), I&T Process excellence, Business Process Definition, Optimization and Automation - Defined and staffed the I&T Business Office Structure.- Established IT Asset Management capability to reduce annual run rate by $18M.- Strengthened internal procurement processes that has improved policy compliance and delivered annual run rate savings.- Drove the reduction in overall incident volume of 25% year on year through focus on root cause analysis.- Consolidated two ServiceNow instances into one to deliver $500K reduction in annual run rate.

Hired by the CIO to lead both the global ERP and Business Engagement function that was focused on serving the G&A functions. Acted as the IT Business Operations lead. - Implemented an ERP upgrade and integration program that merged 2 Oracle ERP systems into a singular global instance serving 35 countries and 12,000+ users which reduced operational support costs by ~20%- Collaborated with the CIO to build the IT strategy and 3-year business plan to transform the IT function- Created the business case to replace Oracle EBS with SAP S4 as the core ERP- Currently leading the business transformation program enable by the full suite of SAP technologies (SaaS and SAP S4 on AWS)

As the Senior Director ERP have responsibility for the successful management of Global ERP function which includes SAP, JDE E1, & NavisionDuring my tenure delivered the followingDefined an ERP Strategy with a focus on modernization of the technology landscape and improvement of execution capabilitySuccessfully led the deployment of SAP S4 Hana in support of a strategic initiative to transform inventory managementDrove significant improvement of operational metricsDefined and deployed a more effective operational structure globallyLaunched a global SAP Cloud for Service iinitiativeLaunched an SAP S4 initiative for a manufacturing site

As an Executive Director have responsibility for the successful management of Global ERP function which includes SAP, Model N, Rapid Response, Tracelink, Biztalk, Custom Development, Master Data, Program Management and Testing. Key Responsibilities include;• Defining and implementing the ERP strategy,• Managing internal relationships with business executives and client facing teams • Managing staff and diverse vendor (Application Maintenance Services, Software, Consulting) relationships• Budget responsibility for ERP build & Run activities• Defining and managing key operational metrics• Defining and deploying the ERP roadmap Key achievements within Global ERP during my tenure include;• Upgraded SAP to ECC 6.0 EHP 5• Expanded the geographic and functional footprint of ERP• Restructured the Global ERP organization to align with the revised geographic operating model• Transitioned Application Maintenance Service providers with a reduction in cost and improvement in service metrics• Transformed SAP application delivery resulting in reduction of cost and increase in throughput• Operationalized DevOps (Rapid Refresh and Automate Continuous Integration Testing) concepts with an improvement in quality of delivery As a member of the IS Operating Team was a key leader in an IS Transformation program. Provided leadership for the definition and deployment of a Service Management construct that aligned IS services to Business Capabilities. In addition operationalized the use of Business Capability maps as the basis to focus and manage demand

As Director of Enterprise Applications had management responsibility for the following teams; Legacy (JDE) Support, SAP Configuration, MES (Wonderware) configuration, Enterprise Data Management, Business Architecture, Technical Integration (PI), Portal, Business Intelligence, Transition & Testing. In addition, had the responsibility for defining and successfully deploying the technology roadmap.As Program Manager had responsibility for successfully delivering a $100 million business solution that included SAP ECC 6.0, SAP CRM, SAP APO, Wonderware, Adobe & Kronos. Key achievements during my tenure include;• Successfully deployed the following project releases;o Release 1 – SAP Financials, Material Management, Warehouse Management, Sales & Distribution, PI, BI. The first release was on schedule (13 Months) and $1.8 million below budgeto Release 2 a – SAP HCM & Kronoso Release 2 b – Plant Maintenance, Procurement, SAP APO, Production Planning, Transportation Management, SAP CRM, Wonderware (MES) and Adobe• Defined, established and managed the Enterprise Applications COE to provide ongoing ERP support• Defined, established and managed the Enterprise Data Management function• Dramatically improved the user experience by deploying an Adobe Flex based front end for Plant Maintenance and Quality Management users

As an Associate Partner, had the responsibility for growing IBM’s CRM practice within the Mid-Market. Had responsibility for selling and delivering CRM Strategy & CRM Technology (Siebel, SAP CRM & Salesforce.com) projects. Clients included Nissan Forklift, LTD Commodities, Synthes & Arcapita

As a Senior Manager had responsibility for selling and managing the delivery of business transformation initiatives. Successfully managed client programs that included Strategy, Business Process and Technology Enabled Transformation. A selection of key projects is included below;StrategyConsolidation of customer contact centers, creation of a customer segmentation framework & model as a basis to optimize go to market approach, development of application selection frameworks, business process & supporting technology maturity model assessments, project portfolio analysis and alignment to business strategy, capability deployment roadmaps and business cases. Sample Clients include; Agilent, Cisco, HP, Johnson & Johnson, Marconi, Nokia, Nortel and Siemens.Business ProcessDefining / redesigning the following mega process domains; Forecast to Stock, Order to Cash, Plan to Produce, Procure to Pay and Record to Report. Sample clients; Agilent, Graco, Harley-Davidson, HP, Marconi and Nortel. Technology Enabled TransformationManagement of complete end to end lifecycle implementation of Tier 1 technology enablers with many initiatives being global in nature. Have successfully implemented ERP (Baan, Oracle & SAP), CRM (SAP CRM and Siebel), Advanced Planning Optimization (i2) and SOA/EAI (SAP PI, Tibco & Websphere) solutions. Sample Clients; Agilent, ASE, Graco, Harley-Davidson, HP, Marconi and Nortel. Additional responsibilities included mentoring of junior consultants, recruitment and practice development.One key achievement was to grow the revenue stream of an assigned account from USD750K pa in year 1, to USD16 Million pa in year 4.

Successfully managed the regional sales and professional services function of this mid-sized AS400 MRP Software Development Company. Clients included multinationals (Kellogg’s, Gillette Stationery Products, Bucyrus Erie) and major South African corporations (Trans Natal Coal (BHP Billiton) and Nashua)In addition to providing implementation consulting services, personally assisted Kellogg’s in redesigning their accounts receivable process (acted as Accounts Receivable Head) and performed the role of Financial Controller for Gillette Stationery Products for a period of three months due to the sudden departure of the incumbent. Achievements:- Successfully program managed four full lifecycle deployments of the Info-Logic 400 suite of applications.- Responsible for the design and development of the EIS module within the Info-Logic 400 suite.- Achieved in excess of 30% revenue growth year on year through increased focus on delivering superior customer service.