Ashley Lorren Designs, LLC sells personalized handmade jewelry that can be found at:www.ashleylorrendesigns.etsy.comwww.amazon.com/handmade/ashleylorrendesignsSince founding the business in 2014, my duties and achievements have been widespread and include, but are not limited to: • Cultivate and manage a 300+ SKU inventory across multiple platforms to achieve sustainable growth• Achieved a 5/5 customer rating on all selling platforms after a combined 20,000+ sales over 4 years• Attend to customers’ needs and questions; use positive language and clear communication skills to resolve customer issues and maximize the customer experience• Resolve an average of 100 inquiries per week and consistently meet performance benchmarks set out by the selling platforms• Design and innovate new products while following trends in the jewelry industry• Develop and implement policies to protect both the business and the customer• Consult with potential clients about custom designs and bulk orders• Hire and train seasonal and part-time employees• Negotiate with vendors to order supplies that would best fit the needs of customers while maintaining above-average margins• Identify and implement effective SEO, which consistently lead to high product rankings and sales• Attend the “Etsy Up” conference to speak with corporate employees about improvements to the Etsy selling platform, learn about new services, and attend leadership and creative seminars

• Demonstrated a passion for service to create a comfortable environment for guests• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations• Upsell seasonal dishes and beverages• Practice kitchen and restaurant safety and continually passed uniform inspection to ensure safety and professionalism in the workplace• Anticipate guest needs, and quickly and preemptively solve problems• Report issues to superiors and recommend improvements that may maximize the guests’ experience*I was offered the position of Certified Trainer in May 2014, but ultimately chose to leave the position to pursue other passions

Seasonal work in the Calphalon Kitchen Outlet retail store.• Provide product suggestions to customers• Teach customers product specifications and proper safety methods while using Calphalon products• Resolve customer issues and returns