Ashley Heird Email & Phone Number

Little Rock, Arkansas, US

New York, New York, US

• Lead the global team of 600 responsible for the operational support of Citi’s recruiting/hiring/ onboarding process, employee data management and talent and learning shared services functions.
• Establish the strategic direction and technology roadmap and ensure regulatory and compliance requirements are met as the Global Process Owner for Onboarding and Background Screening.
• Implemented numerous process improvements and automations to streamline operational and technology processes, reduce manual work and improve the overall experience.
• Collaborate with senior Human Resources executives to address operational pain points and determine organizational capabilities and structure needed to support strategy.
• Develop strategic vision and organizational design based on feedback from team, partners and stakeholders and present in numerous leadership forums.

New York, New York, US

• Led the global teams responsible for providing financial, productivity/reengineering and project management support to HR Shared Services global functions. Provided strategic leadership and guidance to the Global Head.
• Managed the $80M financial budget and 10-15% annual productivity targets and led strategic planning efforts which included migrating work to low cost locations, implementing automation including robotics, reengineering.
• Led regional team through HR system implementation to quickly identify and resolve payroll, time and absence and employee data issues, proactively communicate to senior stakeholders and design/implement improvements to.
• Developed employee engagement and talent strategies and implemented tactics to improve culture, reduce attrition and increase collaboration.
• Led the project management team responsible for managing large-scale initiatives in accordance with established PMO guidelines and compliance standards.

Tampa, Florida, US

• Manage development of compensation and benefits strategy and HR administrative support to organization.
• Design competitive compensation programs for field management that align with the company’s principles and beliefs and support entrepreneurship.
• Evaluate existing benefits programs and emerging trends in healthcare industry to identify opportunities for cost efficiencies and improve healthcare support for employees.
• Creates and continuously improves business processes and new HR system functions.

Tampa, Florida, US

• Created and led HR Shared Services organization to support 85,000 employees, with the utilization of a new HR Information System.
• Evaluated business needs and created department of 40 employees to provide HR support in the areas of payroll, benefits, HR data administration and HR technology.
• Analyzed existing business processes and new system capabilities to develop the most efficient operating functions.
• Evaluated compliance and implemented numerous enhancements requiring new processes, technology and resources.

Tampa, Florida, US

• Led numerous large scale projects to help establish HR as a critical, strategic business partner for the organization.
• Managed efforts to evaluate business needs for HRIS system and select vendor, developed compensation framework and implemented performance management.
• Conducted workforce analytics for HR leads to evaluate turnover, diversity and other critical employment factors.

Orlando, Florida, US

• Developed pricing and revenue management strategies and provided consultation/strategic direction for hotel management companies to maximize profitability.
• Monitored hotel demand and recommended courses of action to optimize revenue.
• Analyzed the viability of promotional offers to determine the potential financial impact.
• Evaluated operational processes and identified opportunities for increased efficiency.

Lake Buena Vista, Florida, US

Contract account management assignment overseeing the development of new print and online advertising collateral for Disney Cruise Line.

Burbank, CA, US

• Developed and presented business cases and financial analyses to executives to double the timeshare and groups/convention businesses and expand the resorts line of business into a new product category. Closely.
• Directed the strategic initiative to double the timeshare business in five years through the financial analysis of various development scenarios.
• Analyzed and identified new business opportunities which resulted in the creation of two new business concepts that were launched for the resort and wedding lines of business.
• Created and led the business intelligence effort and managed numerous competitive and industry analyses which included recommendations to executives for action.

Burbank, CA, US

• Managed strategic growth and research projects to evaluate diverse development opportunities and recommended the appropriate strategy for the timeshare business.
• Determined the feasibility of different development scenarios through the creation of pro forma models and financial analyses.
• Managed a quantitative market research effort used to identify potential demand for different resort products and provided development recommendations to executives based on findings.

Washington, District Of Columbia, US

• Managed the daily operations of the President’s economic and domestic policy agencies including supervising the staff responsible for daily budgetary management.
• Created, executed and administered the $4 million congressionally appropriated budget.
• Advised the President’s senior administrative official responsible for managing the numerous operational units of the White House including the military, information technology, human resources, travel and several.

Washington, District Of Columbia, US

Created a customer service organization to guide and support the new White House staff during transition. Analyzed and implemented new administrative policies and processes that improved efficiency and customer service.

Master Of Business Administration - Mba

Master Of Business Administration - Mba

Master Of Business Administration (Mba)

Bba, Finance