Ashley Chapman Email & Phone Number

Swindon, GB

Swindon, England, United Kingdom

Swindon, United Kingdom

Newbury

• Managed three workshops on and off site with 13 technicians, three cleaners and two body shop repairers.
• Maintained workshop loading to 110%+ while achieving customer survey index score of 97%+.
• Managed staff holidays, sickness, unauthorised leave and workshop loading diary system.
• Carried out one to one performance reviews for technicians, customer advisors, after sales administrators, apprentices and tyre fitters.
• Managed talent by recruiting competent staff whilst performance managing under-performing legacy personnel. Held an open door policy and secured an overall management score of 93%.
• Purchased, maintained, calibrated and electrical tested equipment across all sites.

Newbury

• Quickly promoted to manage long standing employees to improve workshop performance.
• Worked hard to gain the respect and trust of employees and customers, inspiring quality performance and ensuring professional standards.
• Held disciplinary reviews where necessary and ensured legal compliance across entire site.
• Practiced a dedicated first on and last off site policy to lead by example.

• Recruited by reputation for exemplary standards and sound attitude.
• Worked hard to learn new brand mechanics and ways of working.

• Supported the management of two workshops of technicians and the recruitment of new staff.
• Deputised for After Sales Manager on a weekly and ongoing basis to allocate all tasks to technicians.
• Carried out quality checks and invoiced for internal, warranty and retail work.
• Compiled parts and labour quotes for retail and trade customers.
• Costing warranty claims and input into central approval system and chased to conclusion.
• Acted as main point of contact for all technical queries from technicians, sales and parts staff.

• Carried out diagnostic tests using advanced electrical wiring and schematic diagrams.
• Continued to carry out all repairs, servicing, MOT and air-conditioning work.
• Examined and tested multiplexed wiring systems and components including using parameter readings and actuated tests.
• Undertook mechanical diagnosis including road testing for vehicle behaviour and noises, engine emission and cylinder compression testing and measurement of valve tolerances.
• Coached Apprentice Technicians in the service and maintenance of all vehicles including cars, motor homes and commercial vehicles up to 7.5 tonnes.
• Liaised with Service Manager in the allocation of work and time management of the workshop.

• Consistently measured as the most efficient technician on maintenance, servicing and repairs.
• Prepared new and used vehicles for sale, fitted accessories and briefed sales team.
• Handled hazardous materials and followed guidelines to meet COSH standards. Liaised with insurance inspectors to ensure safe workshop conditions.
• Carried out air conditioning repairs and re-gassing.
• Undertook MOT testing and co-operated with VOSA inspector when onsite.