With a focus on turning the agency into a customer service leader, I started the Account Management department with the agency, and worked to grow and expand it. Within my role, I support and lead internal department operations, as well as lead key accounts. I work to build strong, transparent partnerships with clients, strengthen internal teams to develop a deeper connection and understanding of our client's business, and provide proactive and ongoing strategic support across accounts. • Manage growth and retention goals for current accounts• Lead renewals • Source, pitch and close new business• Sales pipeline management • Lead sales negotiations• Contract creation and management• Act as client voice to internal team; approach engagements with client's best interest and end goal in mind• Support with proactive/preventative crisis mitigation and lead active crisis mitigation and resolution• Operationalized process for measuring and monitoring client satisfaction across all accounts• Collect customer testimonials, and encourage new client referrals through valuable services and genuine relationship building• Develop 1-5 year strategic growth plans • Lead quarterly and annual business reviews• Lead preparation and presentation of large pitches to C-Suite level clients• Lead new client onboarding to the agency• Lead regular client retros• Execute annual budget and communication plans• Be point person of escalation for assigned clients• Support with prioritization of accounts agency-wide• Establish and execute priorities and goals within internal Account Management department roadmap• Train and mentor team members

Focused on creating positive and lasting client relationships by managing day-to-day communication, project planning and budgeting needs that aligned with my clients' business objectives, while facilitating agency growth. • Provided clients with strategic direction for website enhancements and digital marketing efforts to strengthen brand recognition, drive results, and address market challenges• Project Management — Managed multiple projects from beginning to end, including internal and external meetings and communication, status reports and budget monitoring• Internal Sales — Produced and negotiated business proposals to grow existing accounts for a wide range of projects and budgets. Included website redesigns, web enhancements, PPC/SEO management, media spend and marketing campaigns. • Executed annual budget and communication plans• Facilitated successful project launches regularly, including large website redesigns• Established effective communication protocols on a per-client basis, uniquely fit to each client's needs• Coordinated all client project and maintenance requests and ensured projects were done on time and on budget • Assisted clients with content updates within their CMS and provided ongoing support with metadata entry• Ran CMS training and support sessions for existing and new clients

As Account Coordinator, I supported Ascedia's clients and account services team with traffic coordination, client communication, marketing strategy and project support, working to grow businesses through the application of innovative digital solutions.• Developed, enhanced, and maintained strong clientele relationships• Managed multiple accounts and projects simultaneously; ensured accuracy in results to increase client satisfaction & strengthen company brand and reputation• Presented clients with new projects, produced estimates, and handled client interaction from beginning to end• Managed day-to-day client communication and maintenance requests • Worked with strict deadlines in fast-paced, agency environment

Worked directly with the communication and marketing specialist, the dean, the director of development, and other professionals completing various projects to carry out functions of the office and the college. Primary focus was working on communication and marketing materials and recruiting prospective students to the university.• Wrote news releases, blogs, articles, feature stories and professional letters for the college on a weekly basis• Designed brochures, programs and other professional print materials; miscellaneous marketing projects• Gave recruitment speeches to 100+ prospective students per week • Attended university events multiple times per month to recruit students and promote CPS programs; represented the college presenting to college classes, high school groups, and visiting officials• Recruited all new student-employees through campus networking; conducted interviews, selected students, and was responsible for new student-employee training and orientation• Admin of 4 CPS social media websites • Collaborated with coworkers, faculty, staff, and other professionals to organize college meetings and events• Completed alumni, donor, and fundraising projects through Raiser’s Edge, handling hundreds of confidential profiles• Maintained brand consistency throughout college publications and communication• Assisted the Dean in competitive research projects; helped utilize research to make decisions• Wrote highlight stories for the college’s annual report• Assisted with content management of college webpages via SharePoint; attended website content management seminar• Wrote letters and emails to alumni, faculty and staff, donors, and other professionals on weekly basis

• Assisted customers daily, addressed customer questions or complaints, and maintained customer satisfaction• Managed 20 employees, inventory, product ordering, bookkeeping, price coordinating, miscellaneous computer work• Assisted in the creation of company website, including online access to weekly ad and coupons

Worked closely with Director of Development & Marketing and Executive Director to promote and coordinate fundraisers, and market special events via calling, publications, and social media (Facebook; produced weekly E-Newsletters to constituents).• Wrote published news releases and articles, contacted new and prospective donors and families to join or support the Boys & Girls Club or donate; organized sponsor and donor records for incoming funds through DonorSnap• Organized 5th annual Bike-a-thon; contacted & solicited sponsors, managed participants, sent out flyers, letters, etc.•Coordinated “The Business Booster”, a monthly fundraiser partnering with local businesses for Boys & Girls Club Month.•Put together large-scale “ALS Ice Bucket Challenge” including over 100 kids and 20 staff, acquiring bucket and ice donations, a speaker to educate the kids on ALS, and media coverage in less than 24 hours.