Ashley Thrash Email & Phone Number

-Create content and manage social media accounts with brand voice consistency; develop content calendars in accordance with set timelines, and develop hygiene creative to accompany the calendar-Identify appropriate timeline for posting, engaging and optimizing content specific to each social media platform-Publish content for specific brands and properties across the Company in accordance with corporate processes-Determine various methods and types of media and channels story-telling will be integrated into-Create strategic campaigns and publish content for multiple brands and properties across the Company-Leverage social media platforms (Facebook, Instagram, Twitter, Snapchat, Pinterest, YouTube, etc.) to communicateinternal and external brand stories-Execute strategic campaigns and provide regular updates to partners, ensuring performance goals are being met andproviding recommendations when necessary-Assist with monthly and campaign reporting by ensuring all content is tagged appropriately and provides highest/lowestperforming content with context-Create, coordinate and maintain brand profile and other content for brand pages on behalf of social media accounts

Biloxi, Mississippi Area

Responsibilities Included:-Responds to all guests from inbound surveys, phone calls and letters in a service recovery capacity to ensure a resolution and promote continued loyalty-Maintains a database of service recovery records & analyzes trends in the data-Implements forthcoming comments regarding Trip Advisor, Facebook & all social media channels-Assists with M life promotions, casino offers and database information-Conducts New Hire Orientation classes weekly with 20-40 adults with a focus on Continuous Improvement-Manages all Beau Rivage social media channels when social media specialist is out of the office

Biloxi, Mississippi Area

Responsibilities included:-Managed official correspondence of department: direct guests with problems/complaints to correct team-Responded to Trip Advisor/Expedia in a timely manner in order to keep our response rate above 90%-Handled all M life Moment requests and conversed with guests until the booking process was completed-Reconciled department credit cards monthly

Biloxi, Mississippi Area

Responsibilities included:-Aid the Community Relations/Promotions Coordinator with community events, Kids Club, donations, reading program and other community initiatives.-Assist with mascot and player appearance schedule and fulfilling donations requests.-Research local community events-Assist in creating mascot routines-Aid in executing theme nights and special events.-Assist in the execution of on-field activities both pre-game (national anthem, first pitches, pregame ceremonies), in-game, and post-game.-Assist in leading game day promo staff-Be willing and available to help out in other departments with duties assigned.-Managed mascot’s Twitter account & created a Community Report from the 2017 season-Ensured local media had access to players/coaches (pre-game and post-game) for interviews

The University Of Southern Mississippi

Responsibilities included: Submit 2-3 stories per week while meeting deadline requirements and managing the publication’s social media accounts (Instagram & Twitter) during sporting events. (studentprintz.com/author/ahickman/)

Biloxi, Mississippi Area

(Summers only) Responsibilities included: -Performed a variety of duties while always applying SHOW Service Basics-Provided emergency assistance as required while strictly enforcing pool regulations

Bachelor’S Degree, Public Relations

Activities and Societies: Sigma Alpha Lambda, The Student Printz

Associate Of Arts (A.A.)

Activities and Societies: Phi Theta Kappa, Softball team

High School